# Anthropic turned Claude in Slack into Claude Tag. Is it the same as Maito? And what if your team doesn't only use Claude?

Source: https://maito.app/blog/maito-vs-claude-tag
Date: 2026-10-14
Author: Dmitry Dubovetzky
Facts checked: 2026-10-20

Maito vs Claude Tag: both are AI teammates your team tags in Slack channels. Claude Tag runs on Claude, needs a Claude Team or Enterprise plan, and bills by usage. Maito works with the AI provider you choose, in Slack, by email, and in Claude, ChatGPT, Cursor, Codex, Grok, and Muse, for $149 per workspace per month plus that provider's usage. Features, security, setup, and price compared.

## Which is better, Maito or Claude Tag?

**Maito is the better pick if you want to choose the model, reach the same teammate outside Slack, and pay one workspace price. Claude Tag is the better pick if your company already runs on Claude Team or Enterprise and all the work happens in Slack.**

|                                                        | Best pick  |
| ------------------------------------------------------ | ---------- |
| Choose the AI provider and model for each kind of work | Maito      |
| Reach the same teammate by email, ChatGPT, or Cursor   | Maito      |
| Each coding task in its own sandbox with QA            | Maito      |
| A company already standardized on Claude               | Claude Tag |
| SOC 2 Type II, ISO 42001, and a HIPAA option           | Claude Tag |
| Spending caps per channel                              | Claude Tag |

Claude Tag is Anthropic's AI teammate in Slack, running only on Claude and billed to your Claude organization by usage. Maito is a teammate for code and business work that everyone in the company shares, on whichever provider you pick. As of October 2026, Claude Tag needs a Claude Team plan from $25 per seat a month plus usage; Maito is $149 per workspace plus your provider's usage.

This guide is for a Slack-first company already paying for Claude and wondering whether it needs anything else. We rechecked Anthropic's help center and pricing in October 2026.

## What is Claude Tag?

**Claude Tag is Anthropic's way to give Claude work inside Slack, in beta on Claude Team and Enterprise plans since it replaced Claude in Slack on August 3, 2026.**

You tag @Claude in a channel, DM it, or open the assistant panel. Everyone in a channel works with the same Claude, so anyone can steer it or pick up its work. It keeps memory per channel and per workspace, opens pull requests through the Claude GitHub App, and schedules its own follow-ups. [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag).

Where Claude Tag is strong:

- It comes with a Claude plan many companies already pay for
- Admins set an organization cap, per-channel limits, and spending alerts
- Anthropic holds SOC 2 Type II, ISO 27001, and ISO 42001

## And what is Maito?

**Maito is a shared AI teammate that isn't tied to one AI vendor: it runs on the provider you choose and works in Slack, by email, and in Claude, ChatGPT, Cursor, Codex, Grok, and Muse.**

Anyone in an invited Slack channel can ask it for work, without a Maito account or a Claude seat, and others can join the thread to steer it. Contract reviews, account research, and weekly reports run through your connected tools. For code, it's the agent the whole company shares: each task gets its own sandbox, your checks, browser QA, and a pull request. [AI teammate](/product/ai-teammate).

## How do Maito and Claude Tag compare at a glance?

**Maito and Claude Tag overlap on shared channel work, memory, coding, and scheduled tasks. They differ in which models you can use, where your team reaches them, and how you pay.**

|                   | Maito                                                        | Claude Tag                                                |
| ----------------- | ------------------------------------------------------------ | --------------------------------------------------------- |
| Where you use it  | Slack, email, Claude, ChatGPT, Cursor, Codex, Grok, and Muse | Slack                                                     |
| Models            | Yes: The AI provider and model you choose                       | Claude models                                             |
| Working together  | Yes: One agent across Slack, email, and AI assistants           | Yes: Everyone in a channel works with the same Claude        |
| Business tasks    | Yes: Research, reports, follow-ups, connected tools             | Yes: Work with your organization's tools                     |
| Code changes      | Yes: A sandbox per task, checks, browser QA, pull request       | Yes: Commits and pull requests through the Claude GitHub App |
| Company knowledge | Yes: Learns facts and saves skills                              | Yes: Memory per channel and per workspace                    |
| Recurring work    | Yes: Schedule, Slack, email, or a webhook from any system       | Yes: Scheduled follow-ups and standing tasks                 |
| Security          | Encrypted credentials, audit logs, your AI provider          | Yes: SOC 2 Type II, ISO 27001 and 42001; SCIM on Enterprise  |
| Setup             | Minutes, by anyone who creates the workspace                 | A Claude Owner and a Slack admin pair the workspaces      |
| Usage limits      | Your provider's limits; $20 cloud credits included           | Org caps, per-channel limits, and alerts                  |
| Price             | $149 per workspace per month, unlimited people               | A Claude Team or Enterprise plan, plus usage              |

Sources: Maito [FAQ](/faq) and [pricing](/pricing). Claude Tag [overview](https://support.claude.com/en/articles/15594475-what-is-claude-tag), [setup](https://claude.com/docs/claude-tag/admins/setup-overview), [memory](https://claude.com/docs/claude-tag/users/memory), [certifications](https://privacy.claude.com/en/articles/10015870-what-certifications-has-anthropic-obtained), and [pricing](https://claude.com/pricing).

## Which AI models can Maito and Claude Tag use?

**Claude Tag runs on Claude. Maito runs on the AI provider and model you choose, such as OpenAI, Anthropic, GitHub Copilot, xAI, or OpenRouter.**

You can pick one model for everyday work and a different provider and model for coding tasks. If your team already pays for ChatGPT, Copilot, or an Anthropic API account, Maito uses it. [Maito FAQ](/faq).

**Winner: Maito.** You aren't locked to one vendor's models or prices, and you can switch when a better model ships.

## Where can your team work with Maito and Claude Tag?

**Claude Tag works in Slack. Maito works in Slack, by email, and in the AI assistants your team already uses: Claude, ChatGPT, Cursor, Codex, Grok, and Muse.**

Someone who lives in ChatGPT, an engineer in Cursor, a support lead in Slack, and an operations manager by email all reach the same Maito, with the same company knowledge. Claude Tag's DMs bill to each person's own Claude account, while channel work bills to the organization. [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag), [Team collaboration](/product/team-collaboration).

**Winner: Maito.** People who don't live in Slack reach the same teammate.

## What do Maito and Claude Tag do with a business task?

**Maito and Claude Tag both do business tasks in Slack with your organization's tools and what they remember about your company. With Maito, you can run that work on a cheaper model than you use for code.**

_Illustrative conversation:_

> **Irene:** @Maito Northstar sent back our MSA with edits. Compare it with our standard terms and flag anything outside our fallback positions.
>
> **Maito:** Seven changes. Five are within our fallbacks. Two aren't: liability capped at 6 months of fees, where our floor is 12, and a 15-day payment term, where ours is 30.
> Redline with comments is in Drive, and a short reply to their counsel is drafted in the thread.

**Winner: Maito**, for picking the model per kind of work and sending the reply by email from the same thread.

## And what do Maito and Claude Tag do when a customer reports a bug?

**Claude Tag works on the bug in a shared session and opens a pull request as the Claude GitHub App. Maito runs each fix in its own sandbox with your checks and a browser recording, and drafts the customer reply in the same thread.**

_Illustrative conversation:_

> **Hugo:** @Maito a customer says the search box returns nothing when they type an accented name like "José". Ticket #8150.
>
> **Maito:** Reproduced. Search lowercases the query but doesn't strip accents, while the index does, so "José" never matches. Recording attached.
> PR #1104 normalizes accents on both sides and adds tests for Spanish, French, and German names. Checks pass.
> Reply to the customer is drafted below.

Each Maito coding task runs in its own sandbox, branch, and checkout, so several can run at once without touching the same files. [Support teams](/use-cases/support).

**Winner: Maito.** Browser QA, a recording, and the customer reply come with every fix.

## Do Maito and Claude Tag both remember your company?

**Yes. Claude Tag remembers per channel and per workspace, and Owners can view, edit, and delete that memory. Maito learns company facts and skills from shared work, and that knowledge follows it into email and AI assistants.**

[Claude Tag memory](https://claude.com/docs/claude-tag/users/memory).

Maito's private conversations stay private, and anyone can ask it to remember, correct, or forget a fact. Good results become skills the team reuses. [Company knowledge](/product/company-knowledge), [Skills](/product/skills).

**Winner: Maito.** What it learns in Slack is there when someone asks from ChatGPT or by email.

## Can Maito and Claude Tag run work every week?

**Yes. Claude Tag schedules its own follow-ups, such as posting when a job finishes, and lists them on an Activity page. Maito Loops start on a timer, from a message in Slack or its inbox, or when another system calls their webhook.**

[What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag).

Maito Loops cover a nightly check of failed payments or a webhook from your CRM when a deal closes, and anyone on the team can pause or change them. [Maito FAQ](/faq).

**Winner: Maito.** Outside systems can start the work, not only Claude's own follow-ups.

## Is Claude Tag or Maito more secure?

**Anthropic holds SOC 2 Type II, ISO 27001, and ISO 42001 for its commercial products, and Claude Enterprise adds SCIM, audit logs, custom retention, and a HIPAA-ready offering. Maito encrypts credentials, logs every agent action for admins, and sends model requests to the provider account you connect.**

Claude Tag blocks guest channels by default and deletes its conversations within 30 days of disconnecting. [Anthropic certifications](https://privacy.claude.com/en/articles/10015870-what-certifications-has-anthropic-obtained), [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag), [Claude pricing](https://claude.com/pricing).

Maito admins choose how long the action log is kept and can export it. [Maito FAQ](/faq).

**Winner: Claude Tag**, for companies whose security review needs SOC 2 or ISO reports.

## How long do Maito and Claude Tag take to set up?

**Claude Tag needs a Claude organization Primary Owner or Owner and a Slack admin to pair the workspaces and enable channels. Maito needs a workspace, an AI provider, and Slack, and anyone in an invited channel can ask.**

[Claude Tag setup](https://claude.com/docs/claude-tag/admins/setup-overview), [Maito FAQ](/faq).

**Winner: Claude Tag** if you're already on Claude Team or Enterprise. Otherwise, Maito is quicker because it doesn't need a new Claude plan.

## What do Maito and Claude Tag cost?

**As of October 2026, Maito charges a flat $149 a month per workspace, includes $20 of cloud credits, and lets your chosen AI provider bill the models. Claude Tag needs a Claude Team or Enterprise plan, and its channel work is billed to your organization by usage.**

|               | Maito                       | Claude Tag                                        |
| ------------- | --------------------------- | ------------------------------------------------- |
| Billing unit  | Workspace, unlimited people | Claude plan seats, plus channel usage             |
| Monthly price | $149                        | Team Standard $25 per seat monthly, $20 yearly    |
| Seats         | None                        | Team from 2 seats; Enterprise self-serve from 20  |
| Model usage   | Billed by your AI provider  | Channel work billed to the organization by usage  |
| Spending caps | Your provider's limits      | Yes: Org cap, per-channel limits, 75% and 95% alerts |
| Trying it     | No: No free plan              | No: Not on Claude's free plan                       |

[Claude pricing](https://claude.com/pricing), [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag), [Maito pricing](/pricing).

## What would ten people pay for a month of Maito or Claude Tag?

**As of October 2026, ten Claude Team Standard seats cost $250 a month billed monthly, plus channel usage. Maito is $149 for the workspace, and the models bill to whichever provider you connect, Anthropic included.**

**Maito: $149 per month + provider usage**

- One workspace, unlimited people
- $20 in included credits for coding sandboxes and web search
- Your AI provider bills its usage at its own rates

**Claude Tag: $250 per month for ten seats + usage**

- 10 × $25 Claude Team Standard seats, billed monthly
- Channel work is billed to your organization by usage
- Spending caps per organization and per channel

Admins decide whether people need a Claude seat to use Claude Tag in a channel. A company already paying for Claude seats adds only the usage; a company that isn't adds the plan too. [Claude Tag access](https://claude.com/docs/claude-tag/admins/restrict-access).

## When is Claude Tag enough?

**Claude Tag is enough when your company is already on a Claude Team or Enterprise plan, works only in Slack, and wants to use only Claude.**

## Can we use Maito and Claude Tag together?

**Yes. Maito can run on Anthropic's models, so a company can keep Claude Tag in some channels and use Maito for work that reaches email, other AI assistants, or a different model.**

Invite each to the channels where it fits, so the same request doesn't go to both.

## What carries over when a team adds Maito next to Claude Tag?

**Claude Tag's channel and workspace notes carry over as text. Maito can run on the same Claude models, so the answers stay familiar.**

Copy the workspace notes into a Maito thread and ask it to propose company memories; you confirm each before it's shared. Leave channel notes from private channels out unless their owners agree. [Claude Tag memory](https://claude.com/docs/claude-tag/users/memory).

Claude Tag's scheduled follow-ups become Loops in Maito. Reconnect the tools each one uses, run it once by hand, and cancel the Claude follow-up so the channel doesn't hear it twice.

## So should you choose Maito or Claude Tag?

**Choose Maito for one AI teammate that works with the AI provider you choose, in Slack, email, and your team's AI assistants, at one workspace price. Choose Claude Tag if your company is standardized on Claude and works in Slack.**

**Choose Maito if:**

- You want to choose your AI provider and model
- Your team works in Slack, email, Claude, ChatGPT, Cursor, Codex, Grok, or Muse
- You want any coding task done in its own sandbox, with QA and evidence
- You want one workspace price with unlimited people

**Choose Claude Tag if:**

- Your company already has a Claude Team or Enterprise plan
- You only want to use Claude
- Your team works only in Slack

Run one real task in both, with Maito on the model you'd actually pick for it. Compare the result, the steps it took, and the usage on each bill.

## Maito vs Claude Tag: frequently asked questions

### Is Claude Tag free?

No. As of October 2026, Claude Tag is in beta on Claude Team and Enterprise plans, and channel work is billed to your organization by usage. [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag).

### Can Maito use Claude models?

Yes. Connect an Anthropic API key and Maito runs on Claude. Claude subscription sign-in isn't available, so Anthropic bills the API usage separately. [Maito FAQ](/faq).

### Who can set up Claude Tag?

Only a Claude organization Primary Owner or Owner, together with a Slack admin. The Admin role can't. [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag).

### Does Claude Tag work in guest channels?

Not by default. Guest channels start on Restrict, which blocks Claude, and admins can allow channel-only or full access. [What is Claude Tag](https://support.claude.com/en/articles/15594475-what-is-claude-tag).

### Does Maito work outside Slack?

Yes. The same Maito answers by email and in Claude, ChatGPT, Cursor, Codex, Grok, and Muse, with the same company knowledge. [Maito FAQ](/faq).