# Gorgias MCP: Use Gorgias in Slack and Email

Source: https://maito.app/integrations/gorgias

Connect the Gorgias MCP server to Maito with one sign-in, and your whole team can use it from Slack or email: “How many tickets this week are about damaged items?”

Gorgias is a helpdesk for online stores, with customer tickets from email, chat and social. Connect the Gorgias MCP server to Maito once, and everyone on your team can use Gorgias from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in.

-   Connects in one click
-   Sign in with Gorgias
-   One connection for the whole team
-   Server by [Gorgias](https://www.gorgias.com/)

Updated October 21, 2026

## What you can ask with Gorgias

Requests to Maito

![Dana](https://maito.app/marketing-avatars/dana.webp)

Dana in Slack

How many tickets this week are about damaged items?

![Sam](https://maito.app/marketing-avatars/sam.webp)

Sam by email

Answer ticket 9204 with our return policy and the prepaid label link.

Maito uses Gorgias to do the work and replies where you asked.

## How to connect Gorgias

Open Connections in your workspace and choose Connect next to Gorgias. You sign in to Gorgias in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Gorgias from then on. Or skip ahead and ask for the work: Maito sends you a link if Gorgias isn't connected yet.

## Questions

### What is the Gorgias MCP server URL?

Gorgias publishes it at https://mcp.gorgias.com/mcp, and it signs in with OAuth, so there's no key to copy.

### Can I use the Gorgias MCP server from Slack?

Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse.

### Does everyone on my team have to connect Gorgias?

No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Gorgias, without signing in themselves. Choose Only me instead to keep it to your own chats.

### Do I have to connect Gorgias before I ask?

No. If a request needs Gorgias and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped.

### Can I limit what Maito does in Gorgias?

Yes. After you connect, turn off any Gorgias tools you don't want Maito to use, such as the ones that change data. Tools Gorgias adds later stay off until you turn them on.

## Also in Customer support

-   [Intercom Intercom is customer messaging and support: conversations, contacts and help articles.](https://maito.app/integrations/intercom)
-   [Gleap Gleap collects bug reports, feedback and support tickets from your app.](https://maito.app/integrations/gleap)
-   [Help Scout Help Scout holds your customer support conversations and reports.](https://maito.app/integrations/help-scout)
-   [Plain Plain is a support platform where your team handles customer threads.](https://maito.app/integrations/plain)
-   [WhatsApp Business WhatsApp Business is where you manage message templates, phone numbers and customer messages.](https://maito.app/integrations/whatsapp-business)
-   [Kustomer Kustomer is a customer service platform with conversations and customer history.](https://maito.app/integrations/kustomer)

[See all integrations](https://maito.app/integrations)

## Put your AI employee to work.

Set it up in minutes. Connect Gorgias, then hand Maito the first job.

[Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Fgorgias)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)