# Help Scout MCP: Use Help Scout in Slack and Email

Source: https://maito.app/integrations/help-scout

Connect the Help Scout MCP server to Maito with one sign-in, and your whole team can use it from Slack or email: “What was our average first response time last week?”

Help Scout holds your customer support conversations and reports. Connect the Help Scout MCP server to Maito once, and everyone on your team can use Help Scout from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in.

-   Connects in one click
-   Sign in with Help Scout
-   One connection for the whole team
-   Server by [Help Scout](https://www.helpscout.com/)

Updated October 21, 2026

## What you can ask with Help Scout

Requests to Maito

![Dana](https://maito.app/marketing-avatars/dana.webp)

Dana in Slack

What was our average first response time last week?

![Sam](https://maito.app/marketing-avatars/sam.webp)

Sam by email

Find recent conversations where Acme asked about SSO.

Maito uses Help Scout to do the work and replies where you asked.

## How to connect Help Scout

Open Connections in your workspace and choose Connect next to Help Scout. You sign in to Help Scout in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Help Scout from then on. Or skip ahead and ask for the work: Maito sends you a link if Help Scout isn't connected yet.

## Questions

### What is the Help Scout MCP server URL?

Help Scout publishes it at https://mcp.helpscout.net/mcp, and it signs in with OAuth, so there's no key to copy.

### Can I use the Help Scout MCP server from Slack?

Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse.

### Does everyone on my team have to connect Help Scout?

No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Help Scout, without signing in themselves. Choose Only me instead to keep it to your own chats.

### Do I have to connect Help Scout before I ask?

No. If a request needs Help Scout and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped.

### Can I limit what Maito does in Help Scout?

Yes. After you connect, turn off any Help Scout tools you don't want Maito to use, such as the ones that change data. Tools Help Scout adds later stay off until you turn them on.

## Also in Customer support

-   [Intercom Intercom is customer messaging and support: conversations, contacts and help articles.](https://maito.app/integrations/intercom)
-   [Gleap Gleap collects bug reports, feedback and support tickets from your app.](https://maito.app/integrations/gleap)
-   [Gorgias Gorgias is a helpdesk for online stores, with customer tickets from email, chat and social.](https://maito.app/integrations/gorgias)
-   [Plain Plain is a support platform where your team handles customer threads.](https://maito.app/integrations/plain)
-   [WhatsApp Business WhatsApp Business is where you manage message templates, phone numbers and customer messages.](https://maito.app/integrations/whatsapp-business)
-   [Kustomer Kustomer is a customer service platform with conversations and customer history.](https://maito.app/integrations/kustomer)

[See all integrations](https://maito.app/integrations)

## Put your AI employee to work.

Set it up in minutes. Connect Help Scout, then hand Maito the first job.

[Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Fhelp-scout)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)