# incident.io MCP: Use incident.io in Slack and Email

Source: https://maito.app/integrations/incident-io

Connect the incident.io MCP server to Maito with one sign-in, and your whole team can use it from Slack or email: “Summarize every incident from this month for the reliability review.”

incident.io runs incident response: incidents, on-call and status pages. Connect the incident.io MCP server to Maito once, and everyone on your team can use incident.io from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in.

-   Connects in one click
-   Sign in with incident.io
-   One connection for the whole team
-   Server by [incident.io](https://incident.io/)

Updated October 21, 2026

## What you can ask with incident.io

Requests to Maito

![Dana](https://maito.app/marketing-avatars/dana.webp)

Dana in Slack

Summarize every incident from this month for the reliability review.

![Sam](https://maito.app/marketing-avatars/sam.webp)

Sam by email

What's the status of the open incident, and who is on call?

Maito uses incident.io to do the work and replies where you asked.

## How to connect incident.io

Open Connections in your workspace and choose Connect next to incident.io. You sign in to incident.io in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use incident.io from then on. Or skip ahead and ask for the work: Maito sends you a link if incident.io isn't connected yet.

## Questions

### What is the incident.io MCP server URL?

incident.io publishes it at https://mcp.incident.io/mcp, and it signs in with OAuth, so there's no key to copy.

### Can I use the incident.io MCP server from Slack?

Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse.

### Does everyone on my team have to connect incident.io?

No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use incident.io, without signing in themselves. Choose Only me instead to keep it to your own chats.

### Do I have to connect incident.io before I ask?

No. If a request needs incident.io and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped.

### Can I limit what Maito does in incident.io?

Yes. After you connect, turn off any incident.io tools you don't want Maito to use, such as the ones that change data. Tools incident.io adds later stay off until you turn them on.

## Workflows that use incident.io

-   [Draft customer updates during an incident Mention Maito in the incident thread and get a status update for customers while engineers keep fixing. Customer support · When you ask Works with incident.io, Better Stack.](https://maito.app/workflows/draft-customer-updates-during-an-incident)

[See all workflows](https://maito.app/workflows)

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[See all integrations](https://maito.app/integrations)

## Put your AI employee to work.

Set it up in minutes. Connect incident.io, then hand Maito the first job.

[Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Fincident-io)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)