# Intercom MCP: Use Intercom in Slack and Email Source: https://maito.app/integrations/intercom Connect the Intercom MCP server to Maito with one sign-in, and your whole team can use it from Slack or email: “What were the top five reasons customers wrote in this week?” Intercom is customer messaging and support: conversations, contacts and help articles. Connect the Intercom MCP server to Maito once, and everyone on your team can use Intercom from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in. - Connects in one click - Sign in with Intercom - One connection for the whole team - Server by [Intercom](https://intercom.com/) Updated October 21, 2026 ## What you can ask with Intercom Requests to Maito ![Dana](https://maito.app/marketing-avatars/dana.webp) Dana in Slack What were the top five reasons customers wrote in this week? ![Sam](https://maito.app/marketing-avatars/sam.webp) Sam by email Find every conversation about the export bug and list the affected accounts. Maito uses Intercom to do the work and replies where you asked. ## How to connect Intercom Open Connections in your workspace and choose Connect next to Intercom. You sign in to Intercom in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Intercom from then on. Or skip ahead and ask for the work: Maito sends you a link if Intercom isn't connected yet. ## Questions ### What is the Intercom MCP server URL? Intercom publishes it at https://mcp.intercom.com/mcp, and it signs in with OAuth, so there's no key to copy. ### Can I use the Intercom MCP server from Slack? Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse. ### Does everyone on my team have to connect Intercom? No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Intercom, without signing in themselves. Choose Only me instead to keep it to your own chats. ### Do I have to connect Intercom before I ask? No. If a request needs Intercom and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped. ### Can I limit what Maito does in Intercom? Yes. After you connect, turn off any Intercom tools you don't want Maito to use, such as the ones that change data. Tools Intercom adds later stay off until you turn them on. ## Workflows that use Intercom - [Prep a renewal or upsell conversation Know usage, open issues and contract terms before you talk renewal. Sales · When you ask Works with HubSpot, Salesforce, Stripe, PayPal, Intercom, Pylon, Amplitude, Mixpanel.](https://maito.app/workflows/prep-a-renewal-or-upsell-conversation) - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) - [Write a help article from a solved ticket When an answer took effort, turn it into an article so nobody solves it again. Customer support · When you ask Works with Intercom, Pylon, Notion.](https://maito.app/workflows/write-a-help-article-from-a-solved-ticket) [See all Intercom workflows](https://maito.app/workflows/tool/intercom) ## Also in Customer support - [Gleap Gleap collects bug reports, feedback and support tickets from your app.](https://maito.app/integrations/gleap) - [Gorgias Gorgias is a helpdesk for online stores, with customer tickets from email, chat and social.](https://maito.app/integrations/gorgias) - [Help Scout Help Scout holds your customer support conversations and reports.](https://maito.app/integrations/help-scout) - [Plain Plain is a support platform where your team handles customer threads.](https://maito.app/integrations/plain) - [WhatsApp Business WhatsApp Business is where you manage message templates, phone numbers and customer messages.](https://maito.app/integrations/whatsapp-business) - [Kustomer Kustomer is a customer service platform with conversations and customer history.](https://maito.app/integrations/kustomer) [See all integrations](https://maito.app/integrations) ## Put your AI employee to work. Set it up in minutes. Connect Intercom, then hand Maito the first job. [Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Fintercom)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)