# Twilio MCP: Use Twilio in Slack and Email Source: https://maito.app/integrations/twilio Connect the Twilio MCP server to Maito in one click, and your whole team can use it from Slack or email: “Show me how to send appointment reminders by text with Twilio.” Twilio sends text messages, makes calls and runs customer communication. Connect the Twilio MCP server to Maito once, and everyone on your team can use Twilio from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in. - Connects in one click - No sign-in needed - One connection for the whole team - Server by [Twilio](https://twilio.com/) Updated October 21, 2026 ## What you can ask with Twilio Requests to Maito ![Dana](https://maito.app/marketing-avatars/dana.webp) Dana in Slack Show me how to send appointment reminders by text with Twilio. ![Sam](https://maito.app/marketing-avatars/sam.webp) Sam by email Which Twilio products fit a two-way support line? Maito uses Twilio to do the work and replies where you asked. ## How to connect Twilio Open Connections in your workspace and choose Connect next to Twilio. It needs no separate sign-in: choose Connect and it's ready. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Twilio from then on. Or skip ahead and ask for the work: Maito sends you a link if Twilio isn't connected yet. ## Questions ### What is the Twilio MCP server URL? Twilio publishes it at https://mcp.twilio.com/docs, and it needs no sign-in. ### Can I use the Twilio MCP server from Slack? Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse. ### Does everyone on my team have to connect Twilio? No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Twilio, without signing in themselves. Choose Only me instead to keep it to your own chats. ### Do I have to connect Twilio before I ask? No. If a request needs Twilio and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped. ### Can I limit what Maito does in Twilio? Yes. After you connect, turn off any Twilio tools you don't want Maito to use, such as the ones that change data. Tools Twilio adds later stay off until you turn them on. ## Workflows that use Twilio - [Call back every missed call Missed calls go on a callback list, so no customer slips through while you're on a job. Sales · When something happens Works with Slack, Email.](https://maito.app/workflows/call-back-every-missed-call) - [Flag emergency messages to the duty manager Messages that mention gas, flooding or fire reach the duty manager fast, with emergency instructions sent to the tenant. Operations · When something happens Works with Gmail, Microsoft 365.](https://maito.app/workflows/flag-emergency-messages-to-the-duty-manager) - [Follow up on unanswered quotes Quotes that sit unanswered get timely reminders, and real questions go to a person. Sales · On a schedule Works with HubSpot, Salesforce, Gmail, Microsoft 365.](https://maito.app/workflows/follow-up-on-unanswered-quotes) - [Remind clients about tomorrow's appointments Clients get a short reminder text, and you see who confirmed, cancelled or hasn't replied. Operations · On a schedule Works with Calendly, Cal.com.](https://maito.app/workflows/remind-clients-about-tomorrows-appointments) - [Move an appointment without double-booking A reschedule frees the old slot, cancels old reminders and sends one confirmation. Operations · When you ask Works with Calendly, Cal.com.](https://maito.app/workflows/move-an-appointment-without-double-booking) - [Fill cancelled spots from the waitlist When someone cancels a class spot, the next eligible person is offered it, and nobody is double-offered. Operations · When something happens Works with Calendly, Cal.com.](https://maito.app/workflows/fill-cancelled-spots-from-the-waitlist) [See all Twilio workflows](https://maito.app/workflows/tool/twilio) ## Also in Developer tools - [Supabase Supabase is a Postgres database with authentication and storage.](https://maito.app/integrations/supabase) - [GitHub GitHub hosts your code: repositories, pull requests, issues and Actions.](https://maito.app/integrations/github) - [GitLab GitLab hosts your code: projects, issues, merge requests and CI/CD.](https://maito.app/integrations/gitlab) - [Lovable Lovable builds web apps from prompts, then lets you inspect and deploy them.](https://maito.app/integrations/lovable) - [Postman Postman holds your API collections, environments and docs.](https://maito.app/integrations/postman) - [Context7 Context7 has current documentation for popular code libraries.](https://maito.app/integrations/context7) [See all integrations](https://maito.app/integrations) ## Put your AI employee to work. Set it up in minutes. Connect Twilio, then hand Maito the first job. [Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Ftwilio)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)