# WhatsApp Business MCP: Use WhatsApp Business in Slack and Email

Source: https://maito.app/integrations/whatsapp-business

Connect the WhatsApp Business MCP server to Maito with one sign-in, and your whole team can use it from Slack or email: “Which of our message templates are still waiting for approval?”

WhatsApp Business is where you manage message templates, phone numbers and customer messages. Connect the WhatsApp Business MCP server to Maito once, and everyone on your team can use WhatsApp Business from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in.

-   Connects in one click
-   Sign in with WhatsApp Business
-   One connection for the whole team
-   Server by [WhatsApp Business](https://business.whatsapp.com/)

Updated October 21, 2026

## What you can ask with WhatsApp Business

Requests to Maito

![Dana](https://maito.app/marketing-avatars/dana.webp)

Dana in Slack

Which of our message templates are still waiting for approval?

![Sam](https://maito.app/marketing-avatars/sam.webp)

Sam by email

Create an order shipped template with fields for name and tracking number.

Maito uses WhatsApp Business to do the work and replies where you asked.

## How to connect WhatsApp Business

Open Connections in your workspace and choose Connect next to WhatsApp Business. You sign in to WhatsApp Business in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use WhatsApp Business from then on. Or skip ahead and ask for the work: Maito sends you a link if WhatsApp Business isn't connected yet.

## Questions

### What is the WhatsApp Business MCP server URL?

WhatsApp Business publishes it at https://mcp.facebook.com/whatsapp\_business\_tools, and it signs in with OAuth, so there's no key to copy.

### Can I use the WhatsApp Business MCP server from Slack?

Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse.

### Does everyone on my team have to connect WhatsApp Business?

No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use WhatsApp Business, without signing in themselves. Choose Only me instead to keep it to your own chats.

### Do I have to connect WhatsApp Business before I ask?

No. If a request needs WhatsApp Business and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped.

### Can I limit what Maito does in WhatsApp Business?

Yes. After you connect, turn off any WhatsApp Business tools you don't want Maito to use, such as the ones that change data. Tools WhatsApp Business adds later stay off until you turn them on.

## Also in Customer support

-   [Intercom Intercom is customer messaging and support: conversations, contacts and help articles.](https://maito.app/integrations/intercom)
-   [Gleap Gleap collects bug reports, feedback and support tickets from your app.](https://maito.app/integrations/gleap)
-   [Gorgias Gorgias is a helpdesk for online stores, with customer tickets from email, chat and social.](https://maito.app/integrations/gorgias)
-   [Help Scout Help Scout holds your customer support conversations and reports.](https://maito.app/integrations/help-scout)
-   [Plain Plain is a support platform where your team handles customer threads.](https://maito.app/integrations/plain)
-   [Kustomer Kustomer is a customer service platform with conversations and customer history.](https://maito.app/integrations/kustomer)

[See all integrations](https://maito.app/integrations)

## Put your AI employee to work.

Set it up in minutes. Connect WhatsApp Business, then hand Maito the first job.

[Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Fwhatsapp-business)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)