# Zoho Desk MCP: Use Zoho Desk in Slack and Email Source: https://maito.app/integrations/zoho-desk Connect the Zoho Desk MCP server to Maito with one sign-in, and your whole team can use it from Slack or email: “Which open tickets have waited longest for a reply?” Zoho Desk is a help desk: tickets, contacts and support workflows. Connect the Zoho Desk MCP server to Maito once, and everyone on your team can use Zoho Desk from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in. - Connects in one click - Sign in with Zoho Desk - One connection for the whole team - Server by [Zoho](https://www.zoho.com/mcp/) Updated October 21, 2026 ## What you can ask with Zoho Desk Requests to Maito ![Dana](https://maito.app/marketing-avatars/dana.webp) Dana in Slack Which open tickets have waited longest for a reply? ![Sam](https://maito.app/marketing-avatars/sam.webp) Sam by email Summarize this week's escalations for the Monday support meeting. Maito uses Zoho Desk to do the work and replies where you asked. ## How to connect Zoho Desk Open Connections in your workspace and choose Connect next to Zoho Desk. You sign in to Zoho Desk in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Zoho Desk from then on. Or skip ahead and ask for the work: Maito sends you a link if Zoho Desk isn't connected yet. ## Questions ### What is the Zoho Desk MCP server URL? Zoho publishes it at https://claude-zohodesk.zohomcp.com/mcp/message, and it signs in with OAuth, so there's no key to copy. ### Can I use the Zoho Desk MCP server from Slack? Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse. ### Does everyone on my team have to connect Zoho Desk? No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Zoho Desk, without signing in themselves. Choose Only me instead to keep it to your own chats. ### Do I have to connect Zoho Desk before I ask? No. If a request needs Zoho Desk and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped. ### Can I limit what Maito does in Zoho Desk? Yes. After you connect, turn off any Zoho Desk tools you don't want Maito to use, such as the ones that change data. Tools Zoho Desk adds later stay off until you turn them on. ## Workflows that use Zoho Desk - [Prep a renewal or upsell conversation Know usage, open issues and contract terms before you talk renewal. Sales · When you ask Works with HubSpot, Salesforce, Stripe, PayPal, Intercom, Pylon, Amplitude, Mixpanel.](https://maito.app/workflows/prep-a-renewal-or-upsell-conversation) - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Write a help article from a solved ticket When an answer took effort, turn it into an article so nobody solves it again. Customer support · When you ask Works with Intercom, Pylon, Notion.](https://maito.app/workflows/write-a-help-article-from-a-solved-ticket) - [Summarize a long ticket for handoff Get the whole story of a messy ticket in five lines before you take it over. Customer support · When you ask Works with Intercom, Pylon.](https://maito.app/workflows/summarize-a-long-ticket-for-handoff) [See all workflows](https://maito.app/workflows) ## Also in Customer support - [Intercom Intercom is customer messaging and support: conversations, contacts and help articles.](https://maito.app/integrations/intercom) - [Gleap Gleap collects bug reports, feedback and support tickets from your app.](https://maito.app/integrations/gleap) - [Gorgias Gorgias is a helpdesk for online stores, with customer tickets from email, chat and social.](https://maito.app/integrations/gorgias) - [Help Scout Help Scout holds your customer support conversations and reports.](https://maito.app/integrations/help-scout) - [Plain Plain is a support platform where your team handles customer threads.](https://maito.app/integrations/plain) - [WhatsApp Business WhatsApp Business is where you manage message templates, phone numbers and customer messages.](https://maito.app/integrations/whatsapp-business) [See all integrations](https://maito.app/integrations) ## Put your AI employee to work. Set it up in minutes. Connect Zoho Desk, then hand Maito the first job. [Put Maito to work](https://maito.app/login?returnTo=%2Fintegrations%2Fzoho-desk)[Book a demo](https://cal.com/ddubovetzky/chat-with-the-founder)