# Company Knowledge: Explain It Once, Your Whole Team Can Use It Source: https://maito.app/product/company-knowledge Maito remembers what your team explains in shared conversations and uses it in later work, in Slack, email, or any AI assistant. See what it knows, correct it, and restore earlier versions. Set up in minutes. Every company has things only a few people know. Maito picks them up from your team’s conversations and brings them back when someone needs them, in Slack, by email, or in their AI assistant. You can always see what it knows and fix it. [Put Maito to work](https://maito.app/login?returnTo=%2F)[Book a demo](mailto:support@maito.app?subject=Maito%20demo) $149/month per workspace · Unlimited people · AI usage billed by your provider ## Your team explains the same things every day. To new hires, to teammates who forgot, and now to every AI chat someone opens. The answers live in a few people’s heads and a lot of old threads. 2.3 hours a week, per person, go into pasting context into AI tools. [Glean Work AI Index 2026](https://www.glean.com/work-ai-institute/reports/work-ai-index) 53% say information they need for their job isn’t available to their AI. [Glean Work AI Index 2026](https://www.glean.com/work-ai-institute/reports/work-ai-index) 25% of a team’s time goes into searching for answers. [Atlassian State of Teams 2025](https://www.atlassian.com/blog/state-of-teams-2025) ## Saved in Slack. Used in Claude. Explain something once in Slack, and it’s there for everyone. Ask about it later from Claude, in your own words, and you get the same answer and where it came from. No digging through old threads. No “quick question” DMs. ## How a fact becomes company knowledge. Follow one refund policy from the first time someone explains it to the day it changes. 1. 01 Someone explains it once In a shared channel, in a document, or by telling Maito to remember. Nobody has to write it up. #support in SlackA documentTold to remember ![Leo](https://maito.app/marketing-avatars/leo.webp) Leo October 2, 11:20 AM Can a customer on an annual plan still get a refund three weeks in? ![Maya](https://maito.app/marketing-avatars/maya.webp) Maya October 2, 11:24 AM Yes. Annual plans get 30 days from the charge. Monthly plans get 14. ![Ana](https://maito.app/marketing-avatars/ana.webp) Ana October 3, 9:05 AM @Maito read our refund policy doc and suggest what to remember. ![Maito](https://maito.app/maito-logo.svg) Maito October 3, 9:06 AM Here’s what I’d save: - Refunds go back to the original payment method - Refunds over $500 need approval from finance Should I save both? ![Ana](https://maito.app/marketing-avatars/ana.webp) Ana October 3, 9:08 AM Yes, save both. D Dan October 4, 2:10 PM @Maito remember: I approve refunds over $500. Pin this one. ![Maito](https://maito.app/maito-logo.svg) Maito October 4, 2:10 PM Saved and pinned. Every new conversation will start with it. 2. 02 Maito keeps the fact and where it came from Each fact is saved with its source. When something is unclear, Maito asks before saving it. #support in Slack ![Sam](https://maito.app/marketing-avatars/sam.webp) Sam October 6, 10:02 AM @Maito what do you know about our refund policy? ![Maito](https://maito.app/maito-logo.svg) Maito October 6, 10:02 AM - **Annual plans:** 30 days from the charge. Maya in #support, October 2 - **Monthly plans:** 14 days. Maya in #support, October 2 - **Over $500:** Dan approves. Pinned by Dan, October 4 - **Payment:** back to the original method. Refund policy doc 3. 03 Anyone can use it, anywhere Teammates ask in their own words, even in another language, from Slack, email, or their AI assistant. Sam’s ClaudeSofia’s ChatGPTDan’s email ![Sam](https://maito.app/marketing-avatars/sam.webp) Sam Claude /maito Customer bought a yearly plan 3 weeks ago and wants their money back. Can we? ![Maito](https://maito.app/maito-logo.svg) Maito Claude Yes. Annual plans can be refunded within 30 days of the charge, so they’re still in time. It goes back to their original payment method. From the policy Maya explained in #support. ![Sofia](https://maito.app/marketing-avatars/sofia.webp) Sofia ChatGPT /maito ¿Un cliente con plan mensual puede pedir reembolso después de 10 días? ![Maito](https://maito.app/maito-logo.svg) Maito ChatGPT Sí. Los planes mensuales tienen 14 días desde el cargo, así que todavía está a tiempo. Fuente: la política que Maya explicó en #support. Subject: Approval for a $620 refund D Dan Email A customer wants a $620 refund on an annual plan bought 3 weeks ago. Does this need my approval? ![Maito](https://maito.app/maito-logo.svg) Maito Email Yes. They’re within the 30-day window for annual plans, but refunds over $500 need your approval. That’s the policy Maya explained in #support, with the approval rule you pinned on October 4. 4. 04 It stays current When something changes, just say so. Maito updates the fact and keeps the earlier version. #support in SlackHistory ![Leo](https://maito.app/marketing-avatars/leo.webp) Leo October 20, 3:12 PM @Maito how long do annual customers have to ask for a refund? ![Maito](https://maito.app/maito-logo.svg) Maito October 20, 3:12 PM 30 days from the charge. That’s from what Maya explained in #support on October 2. ![Maya](https://maito.app/marketing-avatars/maya.webp) Maya October 20, 3:15 PM That changed today. Annual plans now get 60 days. ![Maito](https://maito.app/maito-logo.svg) Maito October 20, 3:15 PM Updated: annual plans get 60 days. The earlier version stays in the history. ![Leo](https://maito.app/marketing-avatars/leo.webp) Leo October 21, 9:40 AM @Maito show me how the annual refund window changed. ![Maito](https://maito.app/maito-logo.svg) Maito October 21, 9:40 AM - **October 20:** 60 days. Maya in #support - **October 2:** 30 days. Maya in #support ## What teams teach it. Every team has rules and know-how that only a few people carry around. Facts become company knowledge, and steps you repeat become skills. Support Refund rules, known bugs and their workarounds, and which plan includes what. Sales Pricing, discount limits, and what to say when a customer asks about security. Engineering How to deploy, who owns which service, and why that odd setting exists. Finance Who approves what, how invoices get paid, and when the books close. Operations Vendors, contracts, and the steps for the jobs that come up every month. People Onboarding steps, time-off rules, and who to ask about benefits. [Learn more about skills](https://maito.app/product/skills) ## Not another wiki to keep up. Nobody has to write it up Maito picks facts up from the conversations where your team already explains things. It answers instead of linking Ask a question and get the answer, plus where it came from. No digging through pages. It double-checks old facts Give a fact a review date, and Maito checks it again before relying on it. It works where you ask In Slack, by email, or from any AI assistant your team already uses. ## Your team stays in control. Policies change and people make mistakes. You can always see where a fact came from, change it, or undo the change. And only what’s shared with the team becomes company knowledge. Every fact keeps its source The conversation or document it came from. Add a review date, and Maito checks the fact again when it comes up. Every change is kept See how a fact changed over time, and restore an earlier version when you need it. Unclear changes wait for you When a change isn’t clear, Maito asks before saving it. Company facts are shared Product rules, policies, and how your team works. Everyone in the workspace can build on them. Personal preferences stay yours How you like answers written or what to call you stays in your personal memory, not the workspace. Private chats don’t teach it Slack DMs, email threads, and personal conversations stay private. To share a fact from one, ask Maito to share it. ## Frequently asked questions. ### How is this different from ChatGPT or Claude memory? Their memory belongs to one person in one app. Company knowledge belongs to your workspace, so everyone gets the same answers, in Slack, by email, or from any AI assistant connected to Maito. ### What if someone teaches it something wrong? Anyone can correct it by saying so. Clear corrections apply right away, and unclear ones need a confirmation first. Every fact keeps its history, so you can see what changed and bring back the earlier version. ### Does Maito remember everything we say? No, and it isn’t trying to. It picks out what seems useful and can miss details in long threads. Save the important stuff yourself, and correct it when it’s wrong. ### Does connecting a tool import everything in it? No. Maito reads connected sources when the work needs them. To turn a document into company knowledge, ask Maito to propose facts from it and confirm them. ### Does learning cost extra? Not from Maito. Learning runs on your connected AI provider, so it counts toward your usage there. ## Put your AI teammate to work. Set it up in minutes. The next thing you explain is the last time you explain it. [Put Maito to work](https://maito.app/login?returnTo=%2F)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)