# Skills: Save Your Team’s Way of Doing Things

Source: https://maito.app/product/skills

Save how your team does a job as a skill. Anyone can run it from Slack or email, or add it to a Loop, every change is reviewed, and skills never give Maito more access. Up and running in minutes.

Ask three people how you handle a refund, and you’ll get three answers. Save the right way as a skill, and Maito does it that way every time, no matter who asks.

[Put Maito to work](https://maito.app/login?returnTo=%2F)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)

$149/month per workspace · Unlimited people · AI usage billed by your provider

## Good work turns into a skill.

When Maito figures out how to do something well, it offers to keep the recipe. You look it over, say save, and it’s there next time.

[Learn more about company knowledge](https://maito.app/product/company-knowledge)

## A skill for every team.

Anything your team does more than once. A good skill holds the details only your team knows: the limits, the exceptions, and who signs off.

-   Escalations
    
    Calms an upset customer. Up to a month of credit; anything more goes to Priya.
    
-   Renewal brief
    
    Preps a renewal call from usage and tickets. Discounts over 15% need Marcus.
    
-   Expense check
    
    Checks receipts against the travel policy. Hotels up to $250 a night.
    
-   Vendor review
    
    Reads a contract before you sign. Anything over $10,000 a year goes to Leo.
    
-   New hire
    
    Sets up a new hire’s first week. The laptop is ordered two weeks ahead.
    
-   Release checklist
    
    Walks through every release the same way. Never after 3 PM on a Friday.
    

## Everyone gets the same steps.

No more “how did you do it last time?”

1.  01
    
    Just ask
    
    Ask in plain words. Maito finds the skill that fits and follows it. No command to remember.
    
    #support in SlackAsked by email
    
    ![Ana](https://maito.app/marketing-avatars/ana.webp)
    
    Ana October 14, 2:10 PM
    
    @Maito can Globex get a refund? Invoice 4821.
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito October 14, 2:11 PM
    
    Yes. They’re on the annual plan and were charged 9 days ago, inside the 30-day window. I drafted the reply for you to send.
    
    D
    
    Dan to Maito · October 14, 4:20 PM
    
    Initech wants their money back for September. Do they qualify?
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito to Dan · October 14, 4:21 PM
    
    No. They’re on a monthly plan and were charged 32 days ago, past the 14-day window. I drafted a reply that offers a credit instead.
    
2.  02
    
    Put it on a schedule
    
    Add a skill to a Loop, and every run follows it. Same steps, every time.
    
    #team in Slack
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito Monday, 9:00 AM · Weekly update
    
    -   Shipped: new billing page, faster search
    -   In review: Slack export fix
    -   Stuck: SSO for Initech, waiting on their IT
    
3.  03
    
    Or write it down yourself
    
    Tell Maito how your team does something, and it turns it into a skill. It asks about anything that’s missing.
    
    #ops in Slack
    
    ![Leo](https://maito.app/marketing-avatars/leo.webp)
    
    Leo October 9, 4:02 PM
    
    @Maito make a skill for vendor reviews. Read the contract, compare the price, flag missing security answers. Anything over $10,000 a year comes to me.
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito October 9, 4:03 PM
    
    Should I also check auto-renewal and notice periods?
    
    ![Leo](https://maito.app/marketing-avatars/leo.webp)
    
    Leo October 9, 4:04 PM
    
    Yes.
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito October 9, 4:04 PM
    
    Saved as a skill: Vendor review.
    

## Skills get better as you go.

When Maito finds a better way, it shows you what would change and why. Say yes, and everyone gets the new version.

You see the whole change

The old steps, the new ones, and the reason, side by side.

Nothing changes without a yes

Say no, and the skill stays exactly as it was.

You can edit it yourself, too

Change the steps in Settings, or turn a skill off without deleting it.

#support in Slack

![Maito](https://maito.app/maito-logo.svg)

Maito October 21, 3:40 PM

Globex asked for a second refund this quarter. Want me to update Refund check so it catches that next time?

1.  1Find the plan and the charge date
2.  +Check for other refunds in the last 6 months
3.  3Compare them with the refund policy
4.  4Draft the reply for a person to send

![Sam](https://maito.app/marketing-avatars/sam.webp)

Sam October 21, 3:42 PM

yes

![Maito](https://maito.app/maito-logo.svg)

Maito October 21, 3:42 PM

Updated. Everyone gets version 2 from now on.

## A skill is a recipe, not a key.

A skill tells Maito how to do the work. It doesn’t give Maito new access, and it doesn’t skip anyone’s sign-off.

Nothing saves itself

Maito offers. Someone on your team reads it and says save.

It can’t unlock tools

A skill never lets Maito use a tool it couldn’t already use.

Approvals still apply

If a step needs someone’s sign-off, it still goes to them.

Priya’s email#support in Slack

Subject: Approval needed: Globex refund

![Maito](https://maito.app/maito-logo.svg)

Maito to Priya · October 22, 10:15 AM

Ana asked me to refund Globex $1,188 in Stripe. They qualify: annual plan, charged 9 days ago.  
  
Reply approve 4F8K to refund it, or reject 4F8K.

![Priya](https://maito.app/marketing-avatars/priya.webp)

Priya to Maito · 10:31 AM

approve 4F8K

![Maito](https://maito.app/maito-logo.svg)

Maito to Priya · 10:31 AM

Refunded $1,188 and emailed Globex. Ana has a copy.

![Ana](https://maito.app/marketing-avatars/ana.webp)

Ana October 22, 10:14 AM

@Maito please refund Globex, invoice 4821.

![Maito](https://maito.app/maito-logo.svg)

Maito October 22, 10:15 AM

Globex qualifies: annual plan, charged 9 days ago. The refund needs Priya’s sign-off.

Refund $1,188 to Globex in Stripe

Only Priya can approve or reject this.

ApproveReject

![Maito](https://maito.app/maito-logo.svg)

Maito October 22, 10:31 AM

Priya approved. Refunded $1,188 and emailed Globex.

## Frequently asked questions.

### Claude and ChatGPT already have instructions. Why skills in Maito?

Those belong to one person in one app. A Maito skill belongs to your workspace, so everyone gets the same steps in Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok, and Muse.

### Do we have to write skills ourselves?

No. Maito offers to save one after it finishes good work, and you just say save. You can also describe a process in a few sentences, and Maito asks about anything that’s missing.

### What if a skill is wrong or out of date?

Change the steps in Settings → Skills, or turn it off without deleting it. When Maito spots a better way, it proposes the change and why, and nothing changes until someone says yes.

### Who can save or change a skill?

Only the person who asked can accept Maito’s offer. Anyone on your team can edit skills in Settings → Skills, and every accepted change becomes a new version.

### Can a customer’s details end up in a skill?

Maito leaves out names, customer details, and secrets when it drafts a skill. You still read the whole draft before saving, because the whole team will use it.

### Do skills cost extra?

No. Skills come with your workspace at $149 a month, with unlimited people. Your AI provider bills the usage when Maito runs one, like any other request.

## Put your AI teammate to work.

Up and running in minutes. Your first good result can be your first skill.

[Put Maito to work](https://maito.app/login?returnTo=%2F)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)