SaaS teams
Keep customer support moving while you build your product.
Maito investigates customer issues, explains product behavior using your code and documentation, and prepares fixes for your engineering team to review.
Answer product questions with context
Use your code, documentation, and previous decisions to explain how your product behaves.
Turn reports into investigations
Research customer issues, check logs, reproduce problems, and gather evidence your team can use to decide what to do next.
Connect support and engineering
Keep evidence, discussion, and proposed fixes together so teammates can contribute and continue the work.
Follow up on recurring problems
Set up Loops to check errors or follow up on unresolved issues, and bring findings or proposed fixes back to your team.
From a customer report to an engineering review.
For example, a customer reports an export that stops halfway through. Your support team shares the report and affected time range. Maito can inspect the connected code and logs, ask for missing context, and propose a reproduction. An engineer reviews the findings and any proposed fix before it is merged.
This is an illustrative workflow, not a customer result. The evidence available and the checks your team configures determine what Maito can verify. Keep customer communication and release decisions with your team.
Start with one product and a well-scoped issue. See connection requirements and the investigation walkthrough. Supporting several delivered client projects? See Maito for software agencies.