Use cases
Support the software you’ve already shipped.
Give Maito the questions, issues, and maintenance tasks that keep pulling your team away from building. It researches your code and connected tools, gathers evidence, and works with your team to find answers, write fixes, and review changes.
Customer support workflows.
@Maito What happens when a customer cancels their subscription?
They keep access until the billing period ends. Cancellation stops the next renewal, not their current access.
Answer product questions
Explain how something works using the code, documentation, and previous decisions.
@Maito Acme’s exports are failing. We shipped their app six months ago. Can you investigate?
The export worker times out on large files. I reproduced it and traced the failure to the upload step.
Investigate customer issues
Check logs, research dependencies, reproduce the problem, and explain the cause with evidence.
@Maito Review the retry fix and add a check for successful payments.
I found a missing case and updated the fix. A successful payment followed by a retry is now covered.
Prepare and review fixes
Write or review code, run relevant checks, and bring back a pull request for your team.
@Maito Check recurring errors each morning and follow up on open issues.
This morning’s check is complete. Yesterday’s fix is holding. One export issue still needs Leo’s review.
Handle recurring support work
Check errors, follow up on unresolved issues, and identify problems that keep coming back.