# Investigate Customer Issues with AI

Source: https://maito.app/use-cases

Use Maito to answer product questions, investigate customer issues, prepare code fixes, and follow up on recurring support work with your software team.

Use cases

Give Maito the questions, issues, and maintenance tasks that keep pulling your team away from building. It researches your code and connected tools, gathers evidence, and works with your team to find answers, write fixes, and review changes.

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## Customer support workflows.

### Answer product questions

Explain how something works using the code, documentation, and previous decisions.

### Investigate customer issues

Check logs, research dependencies, reproduce the problem, and explain the cause with evidence.

### Prepare and review fixes

Write or review code, run relevant checks, and bring back a pull request for your team.

### Handle recurring support work

Check errors, follow up on unresolved issues, and identify problems that keep coming back.