# AI for Agencies: Keep Client Products Running After Launch

Source: https://maito.app/use-cases/agencies

Maito handles client bug reports, small changes, and monthly checks across your clients’ repositories from Slack, email, or Cursor. One workspace per client keeps their work apart.

Maito handles bug reports, small changes, and monthly checks across your clients’ repositories, from Slack, email, or your AI assistant. Your team reviews and ships. Your clients hear back sooner.

[Put Maito to work](https://maito.app/login?returnTo=%2F)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)

$149/month per workspace · Unlimited people · AI usage billed by your provider

## Maintenance keeps the lights on. It also eats the week.

Retainers are what make an agency profitable. They’re also a dozen codebases, each with its own quirks, and small fixes that pull developers off new projects.

58%

of agencies with no recurring revenue are rarely or never profitable. [The Admin Bar Agency Survey 2026](https://theadminbar.com/2026-survey/)

51%

of agencies on retainers are consistently profitable. [The Admin Bar Agency Survey 2026](https://theadminbar.com/2026-survey/)

57%

of agencies on retainers grew in 2025. [The Admin Bar Agency Survey 2026](https://theadminbar.com/2026-survey/)

## From a client’s email to a fixed bug, in one thread.

Follow one client’s bug from their email to the reply.

1.  01
    
    Forward the client’s email
    
    Or mention Maito in the client’s Slack channel, or ask from Cursor. It knows which client and which repository.
    
    Priya’s email#client-bloom in SlackTom’s Cursor
    
    Subject: Fwd: Contact form not sending
    
    ![Priya](https://maito.app/marketing-avatars/priya.webp)
    
    Priya Email
    
    Forwarding Dana from Bloom. Their contact form says “Sent” but nothing arrives. Can you find out why?
    
    ![Priya](https://maito.app/marketing-avatars/priya.webp)
    
    Priya October 13, 10:02 AM
    
    @Maito Bloom’s contact form says “Sent” but nothing arrives. Can you check?
    
    ![Tom](https://maito.app/marketing-avatars/tom.webp)
    
    Tom Cursor
    
    /maito Bloom’s contact form stopped delivering. Find out why in bloom/web.
    
2.  02
    
    It finds the cause in the right codebase
    
    It reads that client’s code and history, and asks when something isn’t clear.
    
    #client-bloom in Slack
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito October 13, 10:08 AM
    
    The mail key was rotated last week and bloom/web still uses the old one, so sending fails without an error. Should the form also show an error when sending fails?
    
    ![Priya](https://maito.app/marketing-avatars/priya.webp)
    
    Priya October 13, 10:10 AM
    
    Yes, add that.
    
3.  03
    
    You review a pull request
    
    It follows the client’s rules, like Tuesday-only deploys, and runs their checks.
    
    #client-bloom in Slack
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito October 13, 10:34 AM
    
    Fixed. The form reads the new key, and visitors see an error if sending fails. Ready for Tuesday’s deploy.**PR #57** · 2 files changed · 3 checks passed
    
4.  04
    
    The client hears back fast
    
    It drafts the reply. Nothing goes to the client until you approve it.
    
    #client-bloom in Slack
    
    ![Maito](https://maito.app/maito-logo.svg)
    
    Maito October 14, 9:30 AM
    
    PR #57 went out in Tuesday’s deploy. Reply to Dana is ready: “Found it. A mail key changed last week. It’s fixed, and the form now warns visitors if sending ever fails.” Waiting for Priya to approve.
    
    ![Priya](https://maito.app/marketing-avatars/priya.webp)
    
    Priya October 14, 9:32 AM
    
    Approved.
    

## Every client’s quirks, remembered.

Deploy days, brand rules, where the form emails go. Your team explains it once in the client’s channel, and whoever picks up the work next already knows.

Bloom Studiobloom/web · bloom/shop

-   Deploys go out on Tuesdays only.Dana in #client-bloom, May 4
-   Never change the brand green, #2F6B4F.Brand guide PDF
-   Contact form mail goes to hello@bloom.example.Priya in #client-bloom, June 18
-   Staging login is BLOOM\_STAGING in Vault.Saved by Priya

Whoever picks up Bloom next starts with all of this.

[Learn more about company knowledge](https://maito.app/product/company-knowledge)

## Care checks, small changes, and estimates too.

Fixing bugs is one part of a retainer. Hand it the rest of the month as well.

Runs the monthly care check

A browser test and a short report for each client every month, as a Loop.

Handles small changes

“Change the opening hours on the site” goes from the client’s email to a pull request.

Estimates from the code

“Can we add online booking?” answered with what it touches, before you quote.

Writes client reports

What changed this month and what’s next, from merged work and tickets.

Reviews security before renewal

A security review of the client’s code, with findings rechecked before they’re reported.

Writes handover notes

When someone leaves a project, the next person gets how it works and why.

## Your whole team can pick up any client.

Anyone can pick up a client

A new developer asks Maito how a client’s project works instead of the person who built it.

Account managers answer clients

“Is this a quick change?” gets answered from the code, without a developer.

Developers get pull requests

Client bugs arrive with a cause and a fix, not a forwarded email chain.

Clients hear back sooner

Small fixes go out in hours, so the retainer feels worth it.

## Each client stays separate.

Client work doesn’t mix. Every client gets a workspace with their own knowledge, repositories, and connections.

One workspace per client

Each client gets their own knowledge, repositories, and connections.

Only the repositories you choose

Maito works in the repositories you connect to that workspace and nowhere else.

Each repository keeps its secrets

Environment variables are encrypted and only that repository’s tasks see them.

Clients can’t give it orders

A client’s email is evidence for the work. Replies go out only after your approval.

WorkspacesLantern Agency

-   Bloom Studiobloom/web, bloom/shop
-   Harbor Coffeeharbor/app
-   Northwind Legalnorthwind/portal, northwind/api

Each workspace has its own knowledge, repositories, and connections.

## Frequently asked questions.

### Can we keep each client’s work separate?

Yes. Give each client their own workspace, and their knowledge, repositories, and connections stay apart. Switch between them from the workspace menu.

### Can our clients talk to Maito directly?

Not as a teammate. Forward their email or paste their message into the client’s thread. Maito treats it as information, and replies go out only after you approve them.

### Does it work with every client’s stack?

Yes, if the project runs from its repository. Each task installs the dependencies and runs setup in a fresh cloud machine. Connect GitHub, GitLab, or Bitbucket.

### Can we bill clients for the work it does?

That’s up to you. Every task keeps its thread, with what was asked, what changed, and when, so it’s easy to show the client what was done.

### What does it cost?

$149 per workspace per month, with $20 in cloud credits each, for as many people as you like. With one workspace per client, each client’s workspace is billed separately. Your AI provider bills model usage separately.

## Put your AI teammate to work.

Set it up in minutes. Forward it the next client request.

[Put Maito to work](https://maito.app/login?returnTo=%2F)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)