# IT Ticket Analysis: Find the Problems Behind the Volume

Source: https://maito.app/workflows/analyze-it-tickets-for-patterns

Maito reads last month's IT tickets, groups them by cause and posts the top problems with a suggested fix, so you fix what keeps coming back.

See which problems come up most, so you fix them for good.

[IT and admin](https://maito.app/workflows/team/it-and-admin) · On a schedule · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Jira Service Management
-   ServiceNow
-   Freshdesk

## How do you analyze IT tickets for patterns?

To analyze IT tickets for patterns, set a monthly Loop and connect your ticketing tool. Maito reads the month's tickets, groups them by cause, and posts the top problems with counts and dates. It separates expected volume from real issues and suggests a lasting fix for each.

## How it's done today

Nobody looks at ticket trends.

## What Maito does

1.  Read the month's tickets
2.  Group by cause
3.  Suggest fixes or guides

## Example

Loop run: Monday 9:00 AM · Monthly IT ticket review

**Maito** (9:00 AM):

September: 214 tickets, up from 187 in August.

• **Password resets: 40** (19%). Suggest self-service resets.  
• **New laptop setup: 23.** Expected, we hired 9.  
• **Wi-Fi in room B: 12.** All between Sep 9 and Sep 23, from 7 people. Looks like the access point, not the users.  
• **VPN error 691: 11.** All since Sep 22, when the old profile was retired.

**Catch:** the 11 VPN tickets were closed with the same fix each time, but no guide exists.

Suggested: a guide for 691, a self-service reset, and a check on the room B access point.

**Ben** (9:25 AM):

write the guide for 691 from those tickets.

**Maito** (9:27 AM):

Attached: vpn-error-691.docx, 5 steps. 10 of the 11 tickets had the same fix. ITS-1902 needed a reinstall, so that's noted at the end. You publish it.

## How to set it up

On a schedule Analyze IT tickets for patterns

Ask your agent

“On the first Monday of each month, read last month's IT tickets, group them by cause, and post the top problems with a suggested fix for each in #it.”

Connect ticketing

-   Jira Service Management
-   ServiceNow
-   Freshdesk

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

Its grouping depends on how well tickets are written, and some causes can hide behind a generic title. Treat its suggestions as a place to start.

## Questions

### Which ticketing tools work?

Jira Service Management, ServiceNow or Freshdesk, connected through MCP.

### Does it change tickets?

No. It reads and reports. IT decides what to fix.

### Can it compare months?

Yes. It compares against earlier months you point to and notes what rose or fell.

## More it and admin workflows

-   [Answer IT questions in the help channel People get answers to everyday IT questions without a ticket. IT and admin · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-it-questions-in-the-help-channel)
-   [Handle access requests Access requests get collected, approved by the right person and logged. IT and admin · When you ask Works with Jira Service Management, ServiceNow.](https://maito.app/workflows/handle-access-requests)
-   [Review who has access Every quarter, check who has access to key tools and flag what looks wrong. IT and admin · On a schedule Works with Slack, Email.](https://maito.app/workflows/review-who-has-access)
-   [Guide people through buying something Purchases follow the process without people learning it first. IT and admin · When you ask Works with Slack, Email.](https://maito.app/workflows/guide-people-through-buying-something)
-   [Check a new vendor's security Get a first pass on a vendor's security docs before you sign. IT and admin · When you ask Works with Box.](https://maito.app/workflows/check-a-new-vendors-security)
-   [Track laptops and equipment Know who has which device and when warranties end. IT and admin · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/track-laptops-and-equipment)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

Set it up in minutes. Start with this one, and let it earn the next one.

[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fanalyze-it-tickets-for-patterns)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)