# Event FAQ Answers: Attendee Questions by Email

Source: https://maito.app/workflows/answer-attendee-questions

Maito answers attendee emails about times, venue and tickets from your event details, and passes refunds and access needs to your team.

Attendees get answers about times, venue and tickets any time.

Event team · [Events](https://maito.app/workflows/industry/events) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Gmail
-   Microsoft 365
-   Superhuman Mail
-   Box
-   Dropbox
-   Notion

## How do you answer attendee questions?

To answer attendee questions, give Maito your event details and set it up on the event's email address. It replies to questions about times, venue, parking and tickets using your documents, and says what it used. Refunds, accessibility requests and anything unclear go to a named teammate.

## How it's done today

Inbox floods before an event.

## What Maito does

1.  Read the question
2.  Answer from the event details
3.  Pass refunds and special requests to staff

## Example

Loop run: New email from an attendee

**Maito** (9:10 AM):

3 attendee emails this morning.

**Answered**  
• Hannah: "Doors open at 8:30. Parking is under the venue, $18 a day."  
• Luis: "The keynote is at 9:30 in Hall A. Lunch is included."

**Passed to staff**  
• Marcus wants a refund for ticket #3318 and asked about a wheelchair seating request. I haven't answered either.

Catch: the event details say doors open at 8:30, but the venue's email says 8:00 for exhibitors. I told Hannah 8:30 because she's an attendee.

Source: event-details.docx in Drive. Rosa, can you take Marcus's refund and seating request?

**Rosa** (9:30 AM):

I'll take both. Tell him someone will write today.

**Maito** (9:31 AM):

Sent. I told Marcus that the events team will write to him today.

## How to set it up

When something happens Answer attendee questions

Ask your agent

“When attendees email maito@northstar.example about the June conference, answer from the event details in Drive. Send refunds and special requests to the events team in #events.”

Connect email

-   Gmail
-   Microsoft 365
-   Superhuman Mail

Connect files

-   Google Drive
-   Box
-   Dropbox
-   Notion
-   Microsoft 365

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It only knows what's in your event details. For anything outside them, it says so and hands over to your team.

## Questions

### Where does it get its answers?

From the event details you share, such as a document in Drive, Box, Dropbox, Notion or Microsoft 365.

### Does it handle refunds?

No. It passes refund and seating requests to your team and tells the attendee someone will write.

### What if sources disagree?

It uses the attendee-facing details and flags the conflict, such as an exhibitor time that differs.

## More event team workflows

-   [Manage speakers Collect bios, photos and slides and remind speakers of deadlines. Event team · On a schedule Works with Gmail, Microsoft 365, Airtable.](https://maito.app/workflows/manage-speakers)
-   [Send the post-event follow-up Thank attendees, share recordings and collect feedback. Event team · When something happens Works with Gmail, Microsoft 365, Box.](https://maito.app/workflows/send-the-post-event-follow-up)
-   [Compare venues and vendors Get options for venues, catering and AV within budget. Event team · When you ask Works with Slack, Email.](https://maito.app/workflows/compare-venues-and-vendors)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

Set it up in minutes. Start with this one, and let it earn the next one.

[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fanswer-attendee-questions)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)