# Parent Communication: Answers to Common Questions

Source: https://maito.app/workflows/answer-common-parent-questions

Maito answers parent emails about dates, uniforms and forms from your calendar and handbook, and passes anything about a child to staff by name.

Parents get answers about dates, policies and forms any time.

School office and teachers · [Education](https://maito.app/workflows/industry/education) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Gmail
-   Microsoft 365
-   Superhuman Mail

## How do you answer common parent questions?

To answer common parent questions, set Maito up on the school's shared email address. When a parent writes, it replies to questions about dates, policies and forms using your calendar and handbook, and says where the answer came from. Anything about a specific child goes to a staff member to handle.

## How it's done today

The office phone rings with the same questions.

## What Maito does

1.  Read the question
2.  Answer from the handbook and calendar
3.  Pass anything about a child to staff

## Example

Loop run: New email at info@northstar.example

**Maito** (8:14 AM):

Two parent emails this morning.

**Answered**  
To Hannah: "Term two starts Monday, Nov 2. Winter uniform is required from Nov 1, and the list is attached." Source: school calendar and handbook, section 4.

**Passed to staff**  
To Mr. Okafor: his email asks about his son's lunch allergy plan and a missed form. I haven't replied with anything about the child. I told him the office will contact him today.

Catch: Hannah's email also asked about the late bus. The handbook says the route changes Nov 2 but gives no new times, so I said the office will confirm.

Attached: uniform-list.pdf. Lucia, can you take Mr. Okafor?

**Lucia** (8:30 AM):

I'll call him. Add the new late bus times to the handbook notes when you have them.

**Maito** (8:31 AM):

Will do. I'll update when the office sends the times.

## How to set it up

When something happens Answer common parent questions

Ask your agent

“When an email arrives at info@northstar.example, answer questions about dates, policies and forms from the handbook and calendar. If it's about a specific child, pass it to the office and don't answer it.”

Connect email

-   Gmail
-   Microsoft 365
-   Superhuman Mail

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It doesn't handle questions about individual students, discipline or health. Those go to staff.

## Questions

### Where does it get its answers?

From your school calendar, handbook and other files you share with it. It names the source in its summary to staff.

### What happens with a question about a specific child?

Maito doesn't answer it. It tells the parent the office will be in touch and asks a named staff member to take it.

### What if the handbook doesn't have the answer?

It says so, tells the parent the office will confirm, and flags the gap to staff so the handbook can be updated.

## More school office and teachers workflows

-   [Draft parent and student communications Newsletters, reminders and updates drafted from the school calendar. School office and teachers · On a schedule Works with Google Calendar, Microsoft 365, Box.](https://maito.app/workflows/draft-parent-and-student-communications)
-   [Follow up on attendance Spot students missing too often and prepare the follow-up. School office and teachers · On a schedule Works with Slack, Email.](https://maito.app/workflows/follow-up-on-attendance)
-   [Turn lesson plans into materials Get worksheets, quizzes and slides from a lesson plan. School office and teachers · When you ask Works with Box.](https://maito.app/workflows/turn-lesson-plans-into-materials)
-   [Prepare course enrollment reports See enrollments, waitlists and drop-offs for each course. School office and teachers · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/prepare-course-enrollment-reports)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

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[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fanswer-common-parent-questions)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)