# Product Questions From Sales and Support, Answered

Source: https://maito.app/workflows/answer-product-questions-from-sales-and-support

Sales and support ask Maito how the product works and get an answer from the code and your docs, with a note when the docs are out of date.

Other teams get product answers without waiting for a PM.

[Product](https://maito.app/workflows/team/product) · [Software](https://maito.app/workflows/industry/software) · When you ask · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Notion
-   [Confluence](https://maito.app/workflows/tool/confluence)
-   Box

## How do you answer product questions from sales and support?

To answer product questions from sales and support, have them mention Maito in Slack. It checks the code and your Notion, Confluence or Box docs, replies with a direct answer, and notes where the docs disagree with what the product does. People get an answer without waiting for a product manager.

## How it's done today

PMs answer the same questions in DMs.

## What Maito does

1.  Read the question
2.  Check docs and code
3.  Answer and link the source

## Example

**Sam** (9:42 AM):

Can a viewer export a report? Wonka Foods is asking.

**Maito** (9:45 AM):

No. Only editors and admins can export. The check is in api/reports/export.ts, which requires the editor role; a viewer gets a 403.

**The catch:** two things will confuse the customer.  
• The Notion page "Roles and permissions" says viewers can export. It was last edited in March and is out of date.  
• If a report has a public share link, its page shows a Download CSV button to anyone, including viewers. So a viewer can get the data that way.

I'd tell them viewers can't export directly, and that public links include a CSV download.

**Sam** (9:50 AM):

Draft a reply for Wonka Foods.

**Maito** (9:52 AM):

Draft for you to send:

Hi Dev, viewers can't export reports; that needs an editor or admin role. If you'd like a viewer to have data access, an admin can upgrade them to editor from Settings > Members. Happy to walk through it.

I haven't sent anything.

## How to set it up

When you ask Answer product questions from sales and support

Set up

Nothing to set up. Ask in Slack or by email whenever you need it.

Connect docs

-   Notion
-   Confluence
-   Box

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It answers from the code and docs. Pricing exceptions, contract terms and promises about future features stay with your team.

## Questions

### Where does it find answers?

In the code and in your docs in Notion, Confluence or Box. When they disagree, it tells you which to trust.

### Will it tell sales something we have not shipped?

It answers from what the code does today, and marks roadmap or unclear items as unconfirmed.

### Can the whole team ask?

Yes. Anyone can mention it in a Slack thread.

## More product workflows

-   [Answer "what happens if we change X?" Know what a change would touch before you put it on the roadmap. Product · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-what-happens-if-we-change-x)
-   [Write a spec with the edge cases Turn a feature idea into a spec that includes the cases the code already handles. Product · When you ask Works with Notion, Confluence.](https://maito.app/workflows/write-a-spec-with-the-edge-cases)
-   [Build a quick prototype See an idea working on a branch before committing the team to it. Product · When you ask Works with Slack, Email.](https://maito.app/workflows/build-a-quick-prototype)
-   [Group user feedback into themes See what users ask for most, with counts and quotes. Product · On a schedule Works with Intercom, Pylon, Granola, Fireflies, SurveyMonkey.](https://maito.app/workflows/group-user-feedback-into-themes)
-   [Investigate a drop in a metric When sign-ups or activation drop, get a first answer on why. Product · When you ask Works with Amplitude, Mixpanel, Datadog, Sentry.](https://maito.app/workflows/investigate-a-drop-in-a-metric)
-   [Write release notes customers will read Turn the engineering changelog into plain notes for customers. Product · When something happens Works with Slack, Email.](https://maito.app/workflows/write-release-notes-customers-will-read)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

Set it up in minutes. Start with this one, and let it earn the next one.

[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fanswer-product-questions-from-sales-and-support)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)