# Real Estate Inquiry Answers From Your Listing Sheet

Source: https://maito.app/workflows/answer-questions-about-a-listing

When a buyer emails a question about a listing, Maito drafts answers from your listing sheet and documents, and holds price questions for the agent to approve.

Buyers get answers about a property any time, from the listing details.

Agents and coordinators · [Real estate](https://maito.app/workflows/industry/real-estate) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Gmail
-   Microsoft 365
-   Superhuman Mail
-   Box
-   Dropbox
-   Notion

## How do you answer real estate inquiries about a listing?

To answer real estate inquiries about a listing, tell Maito which questions it can answer and who approves. When a buyer emails the workspace address, Maito reads the listing sheet and documents, drafts answers, leaves price and negotiation questions for the agent, and sends only what the agent approves.

## How it's done today

Same questions arrive about every listing.

## What Maito does

1.  Read the question
2.  Answer from the listing details
3.  Send anything else to the agent

## Example

Loop run: Email from a buyer · 7 Cedar Court, 3 questions

**Maito** (7:48 PM):

A buyer emailed 3 questions about 7 Cedar Court. Draft answers:

• **Does the garage fit two cars?** Yes, it is a 2-car garage, 21 by 20 feet.  
• **What's the HOA fee?** $245 a month from Jan 1. The listing sheet says $220, but the HOA letter in Drive raised it for next year. I used the new figure.  
• **Is the seller open to offers under asking?** I haven't answered this. It's for Joon.

From the listing sheet and HOA letter in Drive.

Joon, approve and I'll send the first two from maito@northstar.example with you copied. Also, the sheet should be fixed so the next buyer doesn't get $220.

**Joon** (8:30 PM):

send the first two. I'll call the buyer about price tomorrow.

**Maito** (8:31 PM):

Sent, with you copied. I added a line saying you'll be in touch about price.

## How to set it up

When something happens Answer questions about a listing

Ask your agent

“When a buyer emails maito@northstar.example with a question about a listing, answer from the listing sheet in Drive and post the draft in #listings for the listing agent to approve. Anything about offers goes to the agent.”

Connect email

-   Gmail
-   Microsoft 365
-   Superhuman Mail

Connect files

-   Google Drive
-   Box
-   Dropbox
-   Notion
-   Microsoft 365

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It only answers from the documents you connect. It won't speak for the seller on price or terms, and it doesn't replace the agent.

## Questions

### Does it answer buyers by itself?

No. It posts the draft for the listing agent first. After approval it sends from the workspace address with the agent copied.

### What about price questions?

It leaves them unanswered and tells the agent, so negotiation stays with a person.

### What if the sheet is out of date?

It checks other documents, like an HOA letter, uses the newer figure and tells you the sheet needs fixing.

## More agents and coordinators workflows

-   [Write listing descriptions Get a listing description from the property details and photos. Agents and coordinators · When you ask Works with Box.](https://maito.app/workflows/write-listing-descriptions)
-   [Follow up with every lead Every buyer and seller enquiry gets a timely, personal follow-up. Agents and coordinators · When something happens Works with HubSpot, Salesforce, Gmail, Microsoft 365.](https://maito.app/workflows/follow-up-with-every-lead)
-   [Track deal deadlines Every contract date, inspection and document tracked until closing. Agents and coordinators · On a schedule Works with Box, Gmail, Microsoft 365, Google Calendar.](https://maito.app/workflows/track-deal-deadlines)
-   [Prepare a market report for a client Get a neighborhood market summary for a buyer or seller. Agents and coordinators · When you ask Works with Box.](https://maito.app/workflows/prepare-a-market-report-for-a-client)
-   [Keep past clients warm Past clients hear from you at the right times, not only when you need them. Agents and coordinators · On a schedule Works with HubSpot, Salesforce, Gmail, Microsoft 365.](https://maito.app/workflows/keep-past-clients-warm)
-   [Prepare for a listing appointment Get a pack on the home and owner before a listing pitch. Agents and coordinators · When you ask Works with Box.](https://maito.app/workflows/prepare-for-a-listing-appointment)

[See all workflows](https://maito.app/workflows)

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