# WISMO: Answer Where-Is-My-Order Emails Fast Source: https://maito.app/workflows/answer-where-is-my-order-emails Ask Maito about an order. It checks the store and carrier, explains where it is and drafts a reply for you to send. Maito checks the order and carrier history and drafts a reply that says only what the data shows. [Customer support](https://maito.app/workflows/team/customer-support) · [Ecommerce](https://maito.app/workflows/industry/ecommerce) · When you ask · Updated October 19, 2026 Works with - Slack - Email - [Intercom](https://maito.app/workflows/tool/intercom) - [Pylon](https://maito.app/workflows/tool/pylon) - Zoho Desk - Unthread - Freshdesk ## How do you answer where-is-my-order emails? To answer where-is-my-order emails, ask Maito in Slack with the order number. It checks the order in your store, the carrier's tracking and any past conversation, works out where the parcel is and why, and drafts a reply for you. If a delay needs a follow-up, it sets a reminder. ## How it's done today An agent opens the store, the carrier site and the email history for every question. ## What Maito does 1. Match the order to the customer 2. Read the latest carrier scan 3. Draft a sourced reply 4. Flag stalled or odd cases ## Example **Sam** (11:02 AM): Rosa Alvarez is asking where order #5108 is. Check it and draft a reply. **Maito** (11:03 AM): Order #5108 (2 candles, $64.00) shipped Oct 12. The last carrier scan was Oct 14, "arrived at facility, Memphis TN." Nothing since, which is 5 days. The promised date was Oct 17. Catch: the email asking about it came from her order address, so the match is good, but I won't say it was delivered or lost. The carrier hasn't said either. From the store order and the carrier tracking. Draft: "Hi Rosa, your order left us on Oct 12. The carrier's last scan was Oct 14 in Memphis, and it hasn't moved since. I'm asking them to look into it and will write again by Friday. If it hasn't arrived by then, we'll send a replacement or refund you." Want me to add a replacement offer? **Sam** (11:07 AM): Keep it as is and send it. Add a note on the order to check again Friday. **Maito** (11:08 AM): Sent to Rosa. I added the Friday note to #5108 and will remind you that morning. ## How to set it up When you ask Answer where-is-my-order emails Set up Nothing to set up. Ask in Slack or by email whenever you need it. Connect ecommerce platform - Shopify - Amazon Selling Partner Connect shipping - Shippo - ShipBob Connect support desk - Intercom - Pylon - Zoho Desk - Unthread - Freshdesk Not connected yet? Your agent sends you a link to sign in. ## What it won't do It reports what the carrier shows. It can't make a parcel move or promise a delivery date. ## Questions ### Which tools does it use? Shopify or Amazon Selling Partner for orders, Shippo or ShipBob for tracking, and your support desk, such as Intercom, Pylon, Zoho Desk, Unthread or Freshdesk. ### Does it reply to the customer? It drafts the reply and sends it after you approve. ### What if tracking has stalled? It says so, suggests the next step and sets a reminder to check again. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fanswer-where-is-my-order-emails)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)