# Request Google Reviews After Every Finished Job Source: https://maito.app/workflows/ask-for-a-review-after-each-finished-job Maito texts the same neutral review request after each finished job, holds it for customers with an open complaint and reports in Slack. Each finished job gets the same neutral review request, and unhappy customers are routed to support first. [Customer success](https://maito.app/workflows/team/customer-success) · [Home services](https://maito.app/workflows/industry/home-services) · When something happens · Updated October 19, 2026 Works with - Slack - Email ## How do you request reviews after each finished job? To request reviews after each finished job, connect your field service software and Twilio. When a job is marked complete, Maito waits your chosen delay, then texts the same neutral review link. It holds anyone with an open complaint, routes them to support first and reports the day's sends in Slack. ## How it's done today The owner asks only the customers they happen to remember, and not at the right time. ## What Maito does 1. See a job marked complete 2. Check for an open complaint 3. Send a neutral review invitation 2 days later 4. Send unhappy replies to support ## Example Loop run: Job completed · 2 day delay **Maito** (10:00 AM): 4 jobs closed Oct 17. 3 review requests sent, 1 held. • Marta Reyes, drain clearing $185. Sent. • Initech office, 2 toilets, $610. Sent. • Ed Wong, faucet, $140. Sent. • **Ned Prior**, water heater $1,180. Held: open complaint C-0139. Catch: Ed Wong's job was completed 6 days ago but marked complete only today, so his text went out later than your normal 2 days. Source: field service software and SMS log. I'm asking the same way for everyone: how did we do, and here is our review link. Customers with a problem are told they can reply to the text and Sam will see it. **Sam** (10:15 AM): keep Ned on hold until I've visited. Tell me if anyone replies with a problem. **Maito** (10:16 AM): Ned stays held until C-0139 closes. I'll post any reply that sounds like a problem here, with the job number. ## How to set it up When something happens Ask for a review after each finished job Ask your agent “When a job is marked complete, wait 2 days, then text the customer our review link, unless they have an open complaint. Report in #reviews. Don't ask only the happy ones.” Connect field service software - Jobber Connect SMS - Twilio Use review sites - Google Business Profile No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault. Not connected yet? Your agent sends you a link to sign in. ## What it won't do Maito can't control what customers write or remove a review. It only decides who gets asked. ## Questions ### Which tools does it use? Jobber for finished jobs and Twilio for texts. The Google Business Profile link goes into a skill. ### Does it only ask happy customers? No. Everyone without an open complaint gets the same neutral wording. Unhappy customers go to support first. ### Can I change the delay? Yes. Two days after completion is typical, and you can set another. ## More customer success workflows - [Flag accounts at risk of leaving Get a weekly list of customers showing signs of churn, with the reason for each. Customer success · On a schedule Works with Amplitude, Mixpanel, Intercom, Pylon, HubSpot, Salesforce, Stripe, PayPal.](https://maito.app/workflows/flag-accounts-at-risk-of-leaving) - [Prep a quarterly business review Get the QBR deck drafted from usage, tickets and goals. Customer success · When you ask Works with Amplitude, Mixpanel, Intercom, Pylon, HubSpot, Salesforce, Stripe, PayPal.](https://maito.app/workflows/prep-a-quarterly-business-review) - [Write a one-page account plan Goals, blockers, next steps and renewal date on one page. Customer success · When you ask Works with HubSpot, Salesforce, Granola, Fireflies.](https://maito.app/workflows/write-a-one-page-account-plan) - [Run onboarding check-ins New customers get the right nudge at the right step of onboarding. Customer success · On a schedule Works with Amplitude, Mixpanel, Gmail, Microsoft 365, HubSpot, Salesforce.](https://maito.app/workflows/run-onboarding-check-ins) - [Weekly update to the customer's executive Send a short progress note to the customer's sponsor without writing it from scratch. Customer success · On a schedule Works with HubSpot, Salesforce, Intercom, Pylon, Gmail, Microsoft 365.](https://maito.app/workflows/weekly-update-to-the-customers-executive) - [Catch the meaning of a customer email Know when a customer is unhappy even when the email is polite. Customer success · When something happens Works with Gmail, Microsoft 365.](https://maito.app/workflows/catch-the-meaning-of-a-customer-email) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fask-for-a-review-after-each-finished-job)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)