# Lead Follow-Up: Chase Enquiries Nobody Answered Source: https://maito.app/workflows/chase-enquiries-nobody-has-answered Twice a day Maito lists enquiries with no owner or reply, summarizes each thread, and offers to assign them or draft the reply. A twice-daily list of enquiries with no owner or reply, with the thread summarized. [Sales](https://maito.app/workflows/team/sales) · [Home services](https://maito.app/workflows/industry/home-services) · On a schedule · Updated October 19, 2026 Works with - Slack - Email - Gmail - Microsoft 365 - Superhuman Mail - [HubSpot](https://maito.app/workflows/tool/hubspot) - [Salesforce](https://maito.app/workflows/tool/salesforce) - [Attio](https://maito.app/workflows/tool/attio) - [Pipedrive](https://maito.app/workflows/tool/pipedrive) ## How do you chase enquiries nobody has answered? To chase enquiries nobody has answered, connect Maito to your inbox and CRM. Twice a day it lists enquiries with no owner or reply past your time limit, summarizes each thread, and spots ones that only look answered. You assign owners in Slack and it updates the CRM. ## How it's done today The owner keeps asking who is handling which request. ## What Maito does 1. Check every open enquiry for an owner and a reply 2. Pause the clock when a real reply goes out 3. List the overdue ones with a one-line summary 4. Assign on request ## Example Loop run: Monday 9:00 AM · Overdue enquiry check **Maito** (9:00 AM): 3 of 11 open enquiries are overdue. • E-5102, Acme Dental: quote for 6 interior doors. Unassigned, 1 day 18 hours. • E-5107, Roy Lim: fence repair after storm. No owner, 7 business hours. • E-5098, Initech Property: gutter clean, 12 units. Owner Dana, 3 days. Catch: E-5098 looked answered, but the only reply was an out-of-office from the customer. We still owe them an answer. From the CRM and the email threads. **Dana** (9:06 AM): Assign 5102 to me and 5107 to Jorge. **Maito** (9:07 AM): Done in the CRM. The 4-hour clock restarts at 9:07 AM for both. Want a draft reply to Initech for E-5098? ## How to set it up On a schedule Chase enquiries nobody has answered Ask your agent “Every weekday at 9 AM and 2 PM, list open enquiries with no owner or no reply to the customer in over 4 business hours and post them in #sales with a one-line summary.” Connect email - Gmail - Microsoft 365 - Superhuman Mail Connect CRM - HubSpot - Salesforce - Attio - Pipedrive Not connected yet? Your agent sends you a link to sign in. ## What it won't do It sees what's in the CRM and the inbox. A reply sent by phone or from a personal account is invisible to it. ## Questions ### What counts as unanswered? Whatever your time limit says, such as 4 business hours. Maito also ignores automatic replies like out-of-office. ### Does it reply to customers? No. It can draft a reply, and you send it. ### Can it change the schedule? Yes. It runs as a Loop, so you pick the times and days. ## More sales workflows - [Research an account before a call Get a one-page brief on the company and the people you're meeting, without opening ten tabs. Sales · When you ask Works with Google Calendar, Microsoft 365, HubSpot, Salesforce.](https://maito.app/workflows/research-an-account-before-a-call) - [Brief every meeting automatically Every morning, get a short brief for each external meeting on your calendar. Sales · On a schedule Works with Google Calendar, Microsoft 365, HubSpot, Salesforce.](https://maito.app/workflows/brief-every-meeting-automatically) - [Draft the follow-up after a sales call Turn the call notes into a follow-up email that covers what was promised. Sales · When something happens Works with Granola, Fireflies, Gmail, Microsoft 365, HubSpot, Salesforce.](https://maito.app/workflows/draft-the-follow-up-after-a-sales-call) - [Update the CRM from a Slack thread When deal news comes up in a thread, mention Maito and the CRM gets updated. Nobody types it twice. Sales · When you ask Works with HubSpot, Salesforce.](https://maito.app/workflows/update-the-crm-from-a-slack-thread) - [Weekly pipeline review See which deals moved, which stalled, and which need you, before the pipeline meeting. Sales · On a schedule Works with HubSpot, Salesforce.](https://maito.app/workflows/weekly-pipeline-review) - [Score and route inbound leads New sign-ups and form fills get researched and sent to the right rep, or to nurture. Sales · When something happens Works with HubSpot, Salesforce.](https://maito.app/workflows/score-and-route-inbound-leads) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fchase-enquiries-nobody-has-answered)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)