# Support Quality Assurance: Catch Wrong Facts Source: https://maito.app/workflows/check-support-answers-for-accuracy Maito samples recent support replies, checks them against current docs and prices, and reports the wrong or outdated answers with the cause. Review a sample of replies for wrong facts and outdated advice. [Customer support](https://maito.app/workflows/team/customer-support) · [Software](https://maito.app/workflows/industry/software) · On a schedule · Updated October 19, 2026 Works with - Slack - Email - [Intercom](https://maito.app/workflows/tool/intercom) - [Pylon](https://maito.app/workflows/tool/pylon) - Zoho Desk - Unthread - Freshdesk - Notion - [Confluence](https://maito.app/workflows/tool/confluence) - Box ## How do you check support answers for accuracy? To check support answers for accuracy, set Maito to review a sample of replies on a schedule. It compares each reply with your current docs and pricing, lists wrong or outdated answers and traces patterns, such as an old saved reply. You get a short report in Slack with ticket numbers. ## How it's done today QA on replies happens rarely. ## What Maito does 1. Pick a sample of sent replies 2. Check facts against docs and product 3. List mistakes and coaching notes ## Example Loop run: Monday 8:00 AM · Weekly reply accuracy check **Maito** (8:00 AM): 27 of 30 replies were accurate. 3 weren't. • **#47711 and #47840:** quoted Starter at $29 per seat. It has been $35 since Sept 1, per the Notion pricing page. • **#47902:** told a customer to turn off "Auto-sync" in Settings. That setting was removed in release 2.38. **Pattern:** both pricing errors came from Ravi, who joined Oct 5. The old price is still in two saved replies, "Plans overview" and "Upgrade help". No customer has complained yet. #47902 is the one most likely to cause a second ticket. **Sam** (8:10 AM): draft a short coaching note for Ravi. Friendly, not a telling-off. **Maito** (8:11 AM): Draft: "Hi Ravi, two replies last week quoted Starter at $29. It's $35 now. The saved replies 'Plans overview' and 'Upgrade help' still say $29, so it wasn't you. I'm fixing those. Could you send a quick correction on #47711 and #47840?" ## How to set it up On a schedule Check support answers for accuracy Ask your agent “Every Monday morning, pick 30 random support replies sent last week in Intercom, check the facts against our Notion docs, and send me the mistakes with a coaching note.” Connect support desk - Intercom - Pylon - Zoho Desk - Unthread - Freshdesk Connect docs - Notion - Confluence - Box Not connected yet? Your agent sends you a link to sign in. ## What it won't do It can only check facts your docs cover. Tone and judgment calls on a ticket still need a human reviewer. ## Questions ### How many replies does it check? A sample size you choose. A weekly check of about 30 replies is a good start. ### Where do the correct facts come from? Your docs in Notion, Confluence or Box, and from pricing rules your team has shared with Maito. ### Does it grade agents? It reports errors and where they come from, such as an outdated saved reply, and doesn't score people. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fcheck-support-answers-for-accuracy)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)