# Shopify Fraud Review: Facts on Orders Flagged as Risky

Source: https://maito.app/workflows/gather-facts-on-orders-flagged-as-risky

When an order is flagged, Maito pulls the flags, the buyer's history and your hold deadline, then drafts a confirmation email. You decide.

Maito pulls history and flags for a flagged order, so a person can decide without searching.

[Operations](https://maito.app/workflows/team/operations) · [Ecommerce](https://maito.app/workflows/industry/ecommerce) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Gmail
-   Microsoft 365
-   Superhuman Mail

## How do you gather facts on orders flagged as risky?

To gather facts on orders flagged as risky, let Maito watch for flagged orders. It pulls the risk flags, the buyer's order history and card use, notes any cancel deadline in your policy and drafts a confirmation email to the buyer. It does not say whether the order is fraud. You decide.

## How it's done today

Staff search several screens and make a rushed call on whether to ship.

## What Maito does

1.  Collect the flags and the customer's order history
2.  Hold the order per policy
3.  Summarize the evidence with sources
4.  Record the person's decision

## Example

Loop run: Order flagged · #6230, $1,248.00

**Maito** (1:25 PM):

Order #6230 is flagged high risk and on hold: 3 espresso machines, $1,248.00, shipping to a freight forwarder in Miami.

**Flags:** billing ZIP doesn't match the card; IP country differs from the shipping country.  
**History:** first order on this email. The same card was used on orders #6188 and #6204 (Oct 9 and 11). Both shipped; neither was disputed.

Catch: your policy cancels held orders after 72 hours, which is tomorrow at 1:08 PM, and the cancel would refund the card automatically.

From the store records. I'm not saying whether this is fraud. Draft below asks the buyer to confirm the shipping address by email.

"Hi, please confirm the delivery address for order #6230."

**Ines** (1:33 PM):

Send the email. If there's no reply by noon tomorrow, I'll cancel.

**Maito** (1:34 PM):

Sent. #6230 stays on hold, and I'll post any reply here. I set a reminder for you at 11:30 AM tomorrow, before the cancel time.

## How to set it up

When something happens Gather facts on orders flagged as risky

Ask your agent

“When the store flags an order for risk, hold it and post the evidence in #fulfillment: the flags, the customer's history and any deadline. Don't decide anything.”

Connect ecommerce platform

-   Shopify
-   Amazon Selling Partner

Connect email

-   Gmail
-   Microsoft 365
-   Superhuman Mail

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It sees your store's records, not other merchants' data. Risk signals are evidence, not proof.

## Questions

### Does it cancel or release orders?

No. The order stays on hold until you decide.

### Does it say if an order is fraud?

No. It presents flags and history and leaves the call to you.

### Which tools does it use?

Shopify or Amazon Selling Partner for the order and email for the buyer.

## More operations workflows

-   [Chase missing inputs Ask people for what's missing, by Slack or email, until it's in. Operations · On a schedule Works with Gmail, Microsoft 365, Airtable.](https://maito.app/workflows/chase-missing-inputs)
-   [Monday report from connected tools The weekly operating report built from the tools you already use. Operations · On a schedule Works with BigQuery, Supabase, Intercom, Pylon, Stripe, PayPal.](https://maito.app/workflows/monday-report-from-connected-tools)
-   [Turn a process into a written guide Describe how something is done and get a clean step-by-step guide. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/turn-a-process-into-a-written-guide)
-   [Keep a shared spreadsheet clean Fix formats, fill gaps and flag odd rows in a sheet everyone edits. Operations · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/keep-a-shared-spreadsheet-clean)
-   [Book travel within policy Get flight and hotel options that fit the travel policy. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/book-travel-within-policy)
-   [Answer "who owns this?" Find the right person or team for any system, process or question. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-who-owns-this)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

Set it up in minutes. Start with this one, and let it earn the next one.

[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fgather-facts-on-orders-flagged-as-risky)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)