# Customer Approval for Extra Auto Repair Work

Source: https://maito.app/workflows/get-customer-approval-for-extra-repair-work

When a technician adds a finding, Maito drafts a priced text with photos, shows it to you for approval and saves the customer's reply to the repair order.

When the tech finds more work, the customer gets a clear priced message and their yes is saved with the job.

[Customer support](https://maito.app/workflows/team/customer-support) · [Auto repair](https://maito.app/workflows/industry/auto-repair) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Box
-   Dropbox
-   Notion
-   Microsoft 365

## How do you get customer approval for extra repair work?

To get customer approval for extra repair work, run it when a technician adds a finding. Maito reads the repair order and photos, prices each item, checks shop history for conflicts, drafts a text that asks the customer to approve each item, sends it through Twilio after you approve, and saves the reply to the repair order.

## How it's done today

The adviser phones the customer and types their consent into notes later.

## What Maito does

1.  Pull the inspection findings and photos
2.  Draft a priced explanation
3.  Send once the adviser approves
4.  Save the customer's reply to the job

## Example

Loop run: Technician finding added to RO 10442

**Maito** (10:31 AM):

Luis added findings to RO 10442, Ms. Patel's 2019 Corolla.

• Rear pads at 2 mm: $186.40  
• Rear rotors: $226.20  
• Rear axle seal leaking: $289.00  
Total with tax: $701.60. 3 photos attached.

**Catch:** shop history shows rotors were replaced in March (RO 9764), 7 months ago. Either the finding is wrong or that job needs a look.

Draft text to Ms. Patel is ready: it lists each item with its price and asks her to reply YES to the ones she approves. From the repair order and the photos.

**Sam** (10:38 AM):

Luis says the rotors are fine. Remove them and send.

**Maito** (10:39 AM):

Sent by text at 10:39: pads and seal, $475.40 total. No work starts until she replies, and I'll save her answer to RO 10442.

## How to set it up

When something happens Get customer approval for extra repair work

Ask your agent

“When a technician adds a finding to a repair order, draft a priced text for the customer with the photos, show it to me in #service and send it only after I approve.”

Connect SMS

-   Twilio

Connect files

-   Google Drive
-   Box
-   Dropbox
-   Notion
-   Microsoft 365

Use shop management software

-   Tekmetric
-   Shopmonkey

No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It does not phone customers or diagnose the vehicle. No work starts until the customer replies, and prices come from the repair order.

## Questions

### Which tools does it use?

Your shop management software, such as Tekmetric or Shopmonkey, through a skill, Twilio for texts, and photos from Google Drive, Box, Dropbox, Notion or Microsoft 365.

### Does it text the customer on its own?

No. It shows you the draft in Slack and sends only after you approve.

### What if the finding looks wrong?

It flags it, for example a part replaced recently, and you decide whether to remove it.

## More customer support workflows

-   [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before)
-   [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early)
-   [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view)
-   [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report)
-   [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code)
-   [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

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