# Gym Membership Freeze Requests Handled in Slack Source: https://maito.app/workflows/handle-membership-freeze-requests Ask Maito what happens if a member freezes. It checks your policy and the member's plan, explains the effect and drafts a reply for approval. Ask for a freeze and see the billing and class effects before anything changes. [Customer support](https://maito.app/workflows/team/customer-support) · [Gyms and studios](https://maito.app/workflows/industry/gyms-and-studios) · When you ask · Updated October 19, 2026 Works with - Slack - Email - Gmail - Microsoft 365 - Superhuman Mail ## How do you handle a membership freeze request? To handle a membership freeze request, mention Maito in Slack with the member's name. It reads the request and your freeze policy, checks the member's plan and billing dates, explains what would happen and what it costs, and drafts the reply email for you to approve. ## How it's done today Staff change the billing date and the class access in two places and forget to switch them back. ## What Maito does 1. Read the requested dates and check the freeze policy 2. Preview billing and class booking effects 3. Wait for staff approval 4. Set a reminder to restore billing on the agreed date ## Example **Lena** (5:45 PM): Dana Reyes wants to freeze her membership for all of November. What happens if we do it? **Maito** (5:47 PM): Here is the preview for Dana, monthly $89 plan, nothing changed yet. • Freeze Nov 1 to Nov 30 fits policy (minimum 2 weeks, maximum 3 months) • Nov 1 payment of $89 is skipped; next payment Dec 1 • Freeze fee: $10 per month, so $10 on Nov 1 • 4 booked classes are cancelled: Nov 3, 5, 10 and 12 Catch: her 12-month commitment ends Nov 15. A freeze pushes it to Dec 15, so the freeze extends what she signed up for. She may not realize that. From the membership system and the freeze policy in company knowledge. Want me to draft the confirmation to Dana with the Dec 15 date and the $10 fee? **Lena** (5:52 PM): yes, and I'll apply the freeze once she replies. **Maito** (5:53 PM): Draft is in your inbox for you to send, covering the dates, fee and Dec 15 end. I've set a reminder for Nov 28 to check billing resumes on Dec 1 at the right amount. ## How to set it up When you ask Handle membership freeze requests Set up Nothing to set up. Ask in Slack or by email whenever you need it. Connect email - Gmail - Microsoft 365 - Superhuman Mail Use membership software - Mindbody - Glofox No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault. Not connected yet? Your agent sends you a link to sign in. ## What it won't do It applies your written policy. Exceptions and refunds are decisions for your team. ## Questions ### Does it freeze the membership? No. It explains and drafts. Your team makes the change. ### Where does it get the freeze rules? From the policy in company knowledge you've shared with Maito. ### Which tools does it use? Gmail, Microsoft 365 or Superhuman Mail for the member's email, and Mindbody or Glofox through a skill with a login in the Vault. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fhandle-membership-freeze-requests)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)