# AI for Ecommerce: 12 Workflows Source: https://maito.app/workflows/industry/ecommerce 12 AI workflows for ecommerce brands, like answer where-is-my-order emails, check return requests against your policy, build the evidence file for a chargeback. Each shows the steps, an example and how to set it up. 12 workflows. Where-is-my-order emails, returns, chargebacks, address fixes and payout matching, answered from your real order and shipping data. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Findustry%2Fecommerce)[Book a demo](mailto:support@maito.app?subject=Maito%20demo) $149/month per workspace · Unlimited people · AI usage billed by your provider 6.4 hours a week go to manual admin for US online merchants, about 332 hours a year. [Brightpearl by Sage, 2024](https://retailminded.com/merchants-are-spending-332-hours-each-year-on-overwhelming-admin/) ## All ecommerce workflows. 12 workflows - [Start here Answer where-is-my-order emails Maito checks the order and carrier history and drafts a reply that says only what the data shows. Customer support · When you ask Works with Intercom, Pylon.](https://maito.app/workflows/answer-where-is-my-order-emails) - [Start here Check return requests against your policy Maito checks each return request against the order and your policy and drafts the authorization. Customer support · When something happens Works with Intercom, Pylon.](https://maito.app/workflows/check-return-requests-against-your-policy) - [Start here Build the evidence file for a chargeback Maito gathers order, delivery and message evidence before the deadline, so you submit one clean file. Finance · When something happens Works with Gmail, Microsoft 365, Box.](https://maito.app/workflows/build-the-evidence-file-for-a-chargeback) - [Fix shipping addresses before orders go out Maito holds orders with bad or changed addresses, asks the customer to confirm and releases once. Operations · When something happens Works with Gmail, Microsoft 365.](https://maito.app/workflows/fix-shipping-addresses-before-orders-go-out) - [Gather facts on orders flagged as risky Maito pulls history and flags for a flagged order, so a person can decide without searching. Operations · When something happens Works with Gmail, Microsoft 365.](https://maito.app/workflows/gather-facts-on-orders-flagged-as-risky) - [Match returned parcels to refunds Maito reconciles each returned parcel with the inspection and refund, and updates stock once. Operations · When something happens Works with Gmail, Microsoft 365.](https://maito.app/workflows/match-returned-parcels-to-refunds) - [Check product listings before they go live Maito checks new and changed listings for contradictions and proposes fixes before you publish. Operations · When something happens Works with Airtable, Microsoft 365, Box.](https://maito.app/workflows/check-product-listings-before-they-go-live) - [Match stock transfers between shops Every transfer between shops is tracked until the receiving shop confirms, so units stop vanishing between sites. Operations · On a schedule Works with Airtable.](https://maito.app/workflows/match-stock-transfers-between-shops) - [Hand off to a person with full context When a customer asks for a human, the case moves to a person with the history attached and nobody repeats themselves. Customer support · When something happens Works with Intercom, Pylon.](https://maito.app/workflows/hand-off-to-a-person-with-full-context) - [Review automations that failed or double-ran A weekly log of failed and duplicate automation runs, with the time spent fixing them, so problems surface before customers find them. IT and admin · On a schedule Works with Datadog, Sentry, Linear, Asana.](https://maito.app/workflows/review-automations-that-failed-or-double-ran) - [Reconcile refunds across payment and books Before a refund is issued, Maito checks the original sale and approval, then records it once in the books. Finance · When something happens Works with QuickBooks, Xero.](https://maito.app/workflows/reconcile-refunds-across-payment-and-books) - [Match sales-channel payouts to orders Each payout is broken into orders, fees and refunds, so deposits match sales and gaps get explained. Finance · On a schedule Works with QuickBooks, Xero, Airtable, Microsoft 365.](https://maito.app/workflows/match-sales-channel-payouts-to-orders) ## Where AI helps an ecommerce brand. Ecommerce teams handle a lot of small exceptions. Maito fixes shipping addresses before orders go out, answers where-is-my-order emails from your shipping data, checks return requests against your policy, and builds the evidence file for a chargeback. It also matches returned parcels to refunds and checks product listings before they go live, using your store, support desk and accounting tools. Your team decides the money. Maito doesn't issue a refund, accept a chargeback or cancel an order on its own; a person approves each. It hands off to a person with the full context when a case is unusual, and tone calls on upset customers stay with your support team. Start with where-is-my-order emails. Connect your store, shipping and support desk, then forward a typical email to the workspace address and ask for a reply draft with the tracking status. When the drafts hold up, ask @Maito in Slack to run it on the whole queue each morning as a Loop and post what needs a person. ## Questions. ### Does it work with Shopify? Yes. Shopify connects through MCP, along with Shippo and ShipBob for shipping. ### Does it issue refunds? No. It checks requests and prepares the refund. A person approves it. ### How long does it take to set up? Minutes for the workspace: create it, connect your AI provider and connect Slack. Each workflow then takes one request to your agent, plus signing in to any tool it needs. ### Do we need a developer? No. You set up each workflow by asking your agent in plain words. A repository is only needed for coding work. ### What does it cost? $149 per workspace per month, with unlimited people and $20 in cloud credits each month. Your AI provider bills its usage separately. ## Put your AI teammate to work. Set it up in minutes. Start with one workflow, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Findustry%2Fecommerce)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)