# Knowledge Base Articles Updated After Each Release

Source: https://maito.app/workflows/keep-help-articles-current-after-a-release

After a release, Maito compares the changelog with your help center, finds articles that no longer match and drafts the fixes for review.

After each release, find help articles that no longer match the product and draft fixes.

[Customer support](https://maito.app/workflows/team/customer-support) · [Software](https://maito.app/workflows/industry/software) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   [Intercom](https://maito.app/workflows/tool/intercom)
-   Notion

## How do you keep knowledge base articles current after a release?

To keep knowledge base articles current after a release, point Maito at the release notes. It reads the changelog and the code changes, finds help articles that describe the old behavior, and drafts a rewrite for each. You get a list of affected articles and drafts ready to review.

## How it's done today

Help center drifts until customers complain.

## What Maito does

1.  Read what changed in the release
2.  Find articles that mention it
3.  Draft updated text and new screenshots

## Example

Loop run: Release 2.41 published

**Maito** (11:40 AM):

Release 2.41 changed 3 things that help articles describe. Drafts are ready.

1\. **Export reports:** the "Export all" button is now "Export" with a format menu. Steps rewritten.  
2\. **Invite teammates:** invites now expire after 7 days, not 30.  
3\. **Connect Slack:** the permissions screen has a new step.

**Missed by the changelog:** "Reset your password" also names the old "Export all" menu in a screenshot caption. I fixed the caption too.

I checked the help center in Intercom and the 2.41 changelog in the repository. Screenshots in 1 and 3 need retaking once you approve.

**Sam** (12:05 PM):

approve 1 and 2. Hold 3 until Leo confirms the Slack step stays.

**Maito** (12:06 PM):

Published 1 and 2. Article 3 stays a draft. I'll ask Leo in this thread and tell you what he says.

## How to set it up

When something happens Keep help articles current after a release

Ask your agent

“After each release, read the changelog, find help articles that no longer match, and draft the fixes. Post them in #support-docs and wait for my approval before anything is published.”

Connect help center

-   Intercom
-   Notion

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It can't see updates to product screenshots, so image changes are listed for a person to redo. It drafts text only for changes it can confirm.

## Questions

### Where does it read articles from?

Your help center in Intercom or Notion.

### Does it publish changes?

No. It drafts edits for review, and a person publishes them.

### Does it only trust the changelog?

No. It also checks screenshots and captions in other articles, because changelogs often miss them.

## More customer support workflows

-   [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before)
-   [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early)
-   [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view)
-   [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report)
-   [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code)
-   [Write a help article from a solved ticket When an answer took effort, turn it into an article so nobody solves it again. Customer support · When you ask Works with Intercom, Pylon, Notion.](https://maito.app/workflows/write-a-help-article-from-a-solved-ticket)

[See all workflows](https://maito.app/workflows)

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