# Booking Capacity: Pause Bookings When Full Source: https://maito.app/workflows/pause-new-bookings-when-youre-full Each morning Maito checks how full the next weeks are and, above your threshold, posts waiting enquiries and a drafted reply with an honest wait time. When the forward schedule hits your limit, stop offering slots and give enquiries an honest wait time. [Operations](https://maito.app/workflows/team/operations) · [Home services](https://maito.app/workflows/industry/home-services) · On a schedule · Updated October 19, 2026 Works with - Slack - Email - Calendly - Cal.com - [HubSpot](https://maito.app/workflows/tool/hubspot) - [Salesforce](https://maito.app/workflows/tool/salesforce) - [Attio](https://maito.app/workflows/tool/attio) - [Pipedrive](https://maito.app/workflows/tool/pipedrive) - Gmail - Microsoft 365 - Superhuman Mail ## How do you pause new bookings when you are full? To pause new bookings when you are full, set up a morning Loop. Maito checks the next three weeks in your booking system, compares them with your threshold, lists waiting enquiries from the CRM, and drafts replies with honest wait times for your approval. ## How it's done today Ads and booking keep going while the team is overloaded. ## What Maito does 1. Measure booked hours against capacity for the next 3 weeks 2. Compare against the owner's limit 3. Draft a wait-time reply for new enquiries 4. Queue enquiries for follow-up ## Example Loop run: Daily 7:30 AM · Capacity check **Maito** (7:30 AM): The next 3 weeks are 94% booked: 612 of 650 crew-hours. Last Monday it was 83%. 6 new enquiries since Friday are in the CRM: • 2 repairs, 3 installs, 1 maintenance plan • Est. 74 hours, which would put you at 105% Truthful wait time: first openings are Nov 9 for repairs and Nov 16 for installs. Catch: the booking page still shows open slots on Oct 28 to 30. 3 are held for existing customers and can't be sold. Draft reply for the 6 enquiries: "Thanks for getting in touch. Our next opening for installs is Nov 16. Want us to hold a slot?" It's waiting for your OK, and I can hide the slots if you want. **Kate** (7:41 AM): send the draft to the 3 installs, repairs get Nov 9. Hide the Oct 28 slots. **Maito** (7:42 AM): Sending the 3 install replies and 3 repair replies with their dates. I can't change the booking page myself, so I've written the 3 slots to hide in a note on Ben's task list. ## How to set it up On a schedule Pause new bookings when you're full Ask your agent “Every morning at 7:30, check how full the next three weeks are in the booking system. If we're over 90%, post in #owners with the new enquiries waiting in the CRM and a drafted reply with an honest wait time.” Connect booking system - Calendly - Cal.com Connect CRM - HubSpot - Salesforce - Attio - Pipedrive Connect email - Gmail - Microsoft 365 - Superhuman Mail Not connected yet? Your agent sends you a link to sign in. ## What it won't do It can't change your capacity or promise a start date beyond what your calendar shows. ## Questions ### Does it close my booking page? No. It can recommend hiding slots, and you decide. ### How does it know the wait time? From the first open slots in your booking system, by job type. ### Does it count held slots? It flags slots held for existing customers so they aren't sold twice. ## More operations workflows - [Chase missing inputs Ask people for what's missing, by Slack or email, until it's in. Operations · On a schedule Works with Gmail, Microsoft 365, Airtable.](https://maito.app/workflows/chase-missing-inputs) - [Monday report from connected tools The weekly operating report built from the tools you already use. Operations · On a schedule Works with BigQuery, Supabase, Intercom, Pylon, Stripe, PayPal.](https://maito.app/workflows/monday-report-from-connected-tools) - [Turn a process into a written guide Describe how something is done and get a clean step-by-step guide. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/turn-a-process-into-a-written-guide) - [Keep a shared spreadsheet clean Fix formats, fill gaps and flag odd rows in a sheet everyone edits. Operations · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/keep-a-shared-spreadsheet-clean) - [Book travel within policy Get flight and hotel options that fit the travel policy. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/book-travel-within-policy) - [Answer "who owns this?" Find the right person or team for any system, process or question. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-who-owns-this) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fpause-new-bookings-when-youre-full)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)