# Appointment Reminders When a Groom Is Due Source: https://maito.app/workflows/remind-pet-clients-when-a-groom-is-due Maito finds pets past their usual rebooking interval, drafts a reminder text for each household and posts them for your approval before anything goes out. Households get a rebooking reminder at the right time for the right pet, not one blanket message. [Customer support](https://maito.app/workflows/team/customer-support) · [Pet services](https://maito.app/workflows/industry/pet-services) · On a schedule · Updated October 19, 2026 Works with - Slack - Email - Calendly - Cal.com - Gmail - Microsoft 365 - Superhuman Mail ## How do you send appointment reminders when a groom is due? To send appointment reminders when a groom is due, set a weekly Loop. Maito finds pets past their usual rebooking interval who aren't booked, writes one reminder per household naming only the pet that is due, adds open slots, and posts the drafts in Slack for approval. ## How it's done today The owner remembers regulars, but mixes up which pet in a multi-pet household is due. ## What Maito does 1. Find pets reaching their repeat interval 2. Skip those already booked 3. Check household exceptions and notes 4. Draft reminder texts for approval ## Example Loop run: Monday 10:00 AM · Rebooking check **Maito** (10:00 AM): 17 pets are due, in 14 households. 12 reminder texts are drafted. • 9 households with one pet: standard reminder • 3 households with two pets on different intervals: one text each, naming only the pet that is due. Chen: Biscuit (6 weeks), Pepper not due until Nov 7. Okafor: Rex (4 weeks). • 3 pets skipped, already booked this week Example draft: Hi Mrs. Okafor, Rex is due for his groom. We have Thu Oct 22 at 9:00 or Sat Oct 24 at 11:30. Reply with the time you'd like. Catch: Rex has a note, matting, 4 weeks max. He last came Sep 17, so he is already 2 weeks overdue. From the booking system. Approve the 12 texts, or edit any first? **Jess** (10:20 AM): approve all except Okafor. I'll call her myself about the matting. **Maito** (10:21 AM): 11 texts are approved and sending now. Okafor is left for you, and I'll remind you on Wednesday if Rex still isn't booked. ## How to set it up On a schedule Remind pet clients when a groom is due Ask your agent “Every Monday at 10, find pets that have reached their usual rebooking interval and aren't already booked. Draft a reminder text for each household and post them in #grooming for me to approve.” Connect booking system - Calendly - Cal.com Connect SMS - Twilio Connect email - Gmail - Microsoft 365 - Superhuman Mail Not connected yet? Your agent sends you a link to sign in. ## What it won't do It follows the interval and notes in your booking system. It can't tell if a client has moved or stopped coming. ## Questions ### Does it send the texts by itself? No. It drafts them and sends only after you approve. ### What about households with two pets? It sends one text per household and names only the pet that is due. ### Which tools does it use? Calendly or Cal.com for booking history, Twilio for text messages, and Gmail, Microsoft 365 or Superhuman Mail for email. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fremind-pet-clients-when-a-groom-is-due)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)