# Steps to Reproduce a Bug: Exact Steps and a Video Source: https://maito.app/workflows/reproduce-a-bug-from-a-customer-report Maito follows a customer's bug report in a real browser, writes the exact steps, records a video and files a clear bug report for engineers. Turn "it's broken" into exact steps, a recording and a bug report engineers can use. [Customer support](https://maito.app/workflows/team/customer-support) · [Software](https://maito.app/workflows/industry/software) · When something happens · Updated October 19, 2026 Works with - Slack - Email - [Linear](https://maito.app/workflows/tool/linear) - [Jira](https://maito.app/workflows/tool/jira) - GitHub ## How do you reproduce a bug from a customer report? To reproduce a bug from a customer report, paste the report to Maito. It opens the app in a browser, follows the report, narrows down when it fails, and records a video. It then files an issue with exact steps, what it found and the recording attached. ## How it's done today Support and engineering go back and forth for days. ## What Maito does 1. Read the report 2. Try to reproduce it in the app 3. Record what happens 4. File a bug with steps and video ## Example **Sam** (11:02 AM): Acme says their report export "just spins and then fails". They have about 12,000 rows. Can you reproduce it? **Maito** (11:09 AM): Reproduced. Filed as ENG-2291, with steps and a 40-second video. 1\. Reports, then Orders, filter to Q3 (12,340 rows) 2\. Export, then CSV 3\. After about 30 seconds: "Something went wrong", with a 500 in the network log **What I found:** 10,000 rows exports fine and 10,001 fails, on both Chrome and Firefox. That looks like a hard limit, not a slow query. Acme's word "spins" points to a timeout, so engineering shouldn't start there. Attached: export-bug-repro.mp4 **Sam** (11:12 AM): great, can you ask Alex to take it? **Maito** (11:12 AM): Asked Alex in a Slack message with the ticket link. I'll update this thread when he picks it up. ## How to set it up When something happens Reproduce a bug from a customer report Ask your agent “When I paste a customer bug report in Slack and mention you, try to reproduce it in the staging app, record it, and file a Linear bug with the steps and video.” Connect issue tracker - Linear - Jira - GitHub Not connected yet? Your agent sends you a link to sign in. ## What it won't do It can only reproduce what happens in the browser with a test account. Bugs tied to one customer's data or a rare setup may need an engineer. ## Questions ### Where does the bug report get filed? In Linear, Jira or GitHub, whichever is connected. ### Does it log in as a customer? It uses a test account whose login you store in the Vault. It doesn't use a real customer's account. ### What if it can't reproduce the bug? It says so, lists what it tried and what it needs, such as browser or account type, and can ask the reporter. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) - [Write a help article from a solved ticket When an answer took effort, turn it into an article so nobody solves it again. Customer support · When you ask Works with Intercom, Pylon, Notion.](https://maito.app/workflows/write-a-help-article-from-a-solved-ticket) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Freproduce-a-bug-from-a-customer-report)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)