# Accessibility Request Routing to the Right Person

Source: https://maito.app/workflows/route-accessibility-requests-to-the-right-person

Maito turns an accessibility request into a restricted task for the right person and posts a notice with no private details.

Access and transport requests reach the person who can arrange them, with details kept private.

[Operations](https://maito.app/workflows/team/operations) · [Healthcare practices](https://maito.app/workflows/industry/healthcare-practices) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   [Linear](https://maito.app/workflows/tool/linear)
-   [Asana](https://maito.app/workflows/tool/asana)
-   [ClickUp](https://maito.app/workflows/tool/clickup)
-   [Jira](https://maito.app/workflows/tool/jira)
-   [Trello](https://maito.app/workflows/tool/trello)

## How do you route accessibility requests to the right person?

To route accessibility requests to the right person, tell Maito who handles them. When a form or email asks for help, it creates a restricted task with only what the person asked, posts a notice without details in Slack, and flags conflicts with your building notes.

## How it's done today

A note stays in email and the people who can help never see it.

## What Maito does

1.  Pick out the request from the form or email
2.  Create a restricted task with only what was asked
3.  Assign it to the responsible person
4.  Post a notice without details

## Example

Loop run: New intake form with an access request

**Maito** (9:30 AM):

A patient asked for access support for Tue Oct 27, 2:30 PM. Details are in restricted task AR-61, assigned to Dev. I haven't copied them here.

Catch: that appointment is in Room 3. The building notes in company knowledge say step-free access is only for Rooms 1 and 2. I don't know the patient's needs or eligibility, so Dev may want to check before confirming the room.

The task is visible to Dev only.

**Dev** (9:41 AM):

I'll handle it. Remind me to confirm arrangements with the patient by Friday.

**Maito** (9:41 AM):

Reminder set on AR-61 for Fri Oct 23, 9:00 AM. Only you can see it.

## How to set it up

When something happens Route accessibility requests to the right person

Ask your agent

“When an intake form or email asks for transport or accessibility help, create a restricted task for Dev with only what the patient asked, and post a notice without details in #front-desk.”

Connect task tracker

-   Linear
-   Asana
-   ClickUp
-   Jira
-   Trello

Use forms

-   Typeform
-   Tally

No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It can't judge needs or eligibility, and it won't promise an accommodation.

## Questions

### Does the request detail appear in the channel?

No. The channel gets a notice only, and the task is visible to the assigned person.

### Does it decide who is eligible?

No. It flags what your notes say and leaves the decision to the assigned person.

### Which tools does it use?

A task tracker such as Linear, Asana or Jira, and intake forms from Typeform or Tally.

## More operations workflows

-   [Chase missing inputs Ask people for what's missing, by Slack or email, until it's in. Operations · On a schedule Works with Gmail, Microsoft 365, Airtable.](https://maito.app/workflows/chase-missing-inputs)
-   [Monday report from connected tools The weekly operating report built from the tools you already use. Operations · On a schedule Works with BigQuery, Supabase, Intercom, Pylon, Stripe, PayPal.](https://maito.app/workflows/monday-report-from-connected-tools)
-   [Turn a process into a written guide Describe how something is done and get a clean step-by-step guide. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/turn-a-process-into-a-written-guide)
-   [Keep a shared spreadsheet clean Fix formats, fill gaps and flag odd rows in a sheet everyone edits. Operations · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/keep-a-shared-spreadsheet-clean)
-   [Book travel within policy Get flight and hotel options that fit the travel policy. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/book-travel-within-policy)
-   [Answer "who owns this?" Find the right person or team for any system, process or question. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-who-owns-this)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

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[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Froute-accessibility-requests-to-the-right-person)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)