# Conflicting Client Feedback, Sorted for a Decision Source: https://maito.app/workflows/sort-out-clashing-client-feedback Maito collects every comment on a design version, shows where stakeholders disagree and asks the lead approver to decide. Works from Slack or email. Collect every comment on a design version, show where stakeholders disagree and get the lead approver to decide. [Customer support](https://maito.app/workflows/team/customer-support) · [Marketing agencies](https://maito.app/workflows/industry/marketing-agencies) · When you ask · Updated October 19, 2026 Works with - Slack - Email - Gmail - Microsoft 365 - Superhuman Mail - Box - Dropbox - Notion ## How do you sort out conflicting client feedback? To sort out conflicting client feedback, ask Maito in Slack with the design version. It reads the comments in email and the proof file, groups them into agreed points, clashes and unclear items, and shows who said what. It then asks the lead approver to decide the clashes. ## How it's done today The project manager compares comments by hand and then asks the client who has the final say. ## What Maito does 1. Gather comments by version and author 2. Group the ones that conflict 3. List decisions needed 4. Draft a note to the lead approver ## Example Loop run: None **Dana** (2:15 PM): 11 comments came in on Acme homepage v2. Which ones clash? **Maito** (2:20 PM): From 3 people over 2 emails and the proof file, 11 comments become 3 groups. **Agreed (7):** logo bigger, fix footer links, swap hero photo, and 4 copy fixes. **Clashing (2):** • Hannah wants the hero headline shorter, 6 words max. Raj wants the pricing line added to it. • Hannah wants the blue button changed to orange. Priya says keep blue for accessibility. Catch: Raj approved v1 on Oct 9, and his sign-off says the contract names Hannah as final approver. So Hannah decides. Want me to draft a short note asking her to choose on both, with the options side by side? **Dana** (2:24 PM): yes, draft it. Don't send. **Maito** (2:26 PM): Draft is in your email, titled Two choices needed on homepage v2. It's addressed to Hannah, with Raj and Priya copied. Nothing has been sent. ## How to set it up When you ask Sort out clashing client feedback Set up Nothing to set up. Ask in Slack or by email whenever you need it. Connect email - Gmail - Microsoft 365 - Superhuman Mail Connect files - Google Drive - Box - Dropbox - Notion - Microsoft 365 Not connected yet? Your agent sends you a link to sign in. ## What it won't do Maito can't decide which stakeholder's view wins. It surfaces the clash and leaves the call to the approver. ## Questions ### Where does it read feedback from? Email in Gmail or Microsoft 365, and files in Google Drive, Box, Dropbox or Notion, through MCP. ### Does it contact the client? It can ask the lead approver to decide by email, but nothing goes out to a client that you haven't approved. ### What if two people ask for opposite changes? It lists both, names who asked, and asks the approver to pick one. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fsort-out-clashing-client-feedback)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)