# User Research Summary From Interview Recordings

Source: https://maito.app/workflows/summarize-user-interviews

Send Maito your interview notes and transcripts and get findings with counts and quotes, plus what the transcripts suggest beneath the surface.

Turn interview recordings into findings with quotes.

[Product](https://maito.app/workflows/team/product) · [Software](https://maito.app/workflows/industry/software) · When you ask · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Box
-   Dropbox
-   Notion
-   Microsoft 365

## How do you summarize user interviews?

To summarize user interviews, share the transcripts or notes with Maito from Google Drive, Box, Dropbox, Notion or Microsoft 365, or attach them in Slack or email. It reads every interview, counts how many people hit each problem, picks quotes with names and companies, and posts the findings.

## How it's done today

Findings stay in one PM's notes.

## What Maito does

1.  Read the transcripts
2.  Pull pains, workarounds and quotes
3.  Group across interviews

## Example

**Leo** (3:10 PM):

Summarize these 8 interviews about onboarding. Transcripts are in the Drive folder "Onboarding interviews Oct".

**Maito** (3:19 PM):

**Five findings from 8 interviews**

• **Import blocks people.** 6 of 8 got stuck. "I stared at the file picker for ten minutes" (Dev, Wonka Foods)  
• **Invites come too late.** 5 of 8 added teammates only after week 1  
• **Templates help.** 4 of 8 started from one  
• **Nobody read the checklist.** 7 of 8 closed it without opening  
• **Pricing surprises.** 3 of 8 expected a free tier

**The catch:** the import problem is not the import. 5 of the 6 said the CSV needed a header row and the app never told them. The 2 who did not struggle both used the Salesforce sync.

Source: transcripts 1 to 8 in Drive, quotes with timestamps in the attached doc.

**Leo** (3:25 PM):

Put the quotes in a slide deck for Friday.

**Maito** (3:33 PM):

Attached: onboarding-findings.pptx, 7 slides. One finding per slide with the strongest quote.

## How to set it up

When you ask Summarize user interviews

Set up

Nothing to set up. Ask in Slack or by email whenever you need it.

Connect files

-   Google Drive
-   Box
-   Dropbox
-   Notion
-   Microsoft 365

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It works from the transcripts you give it. Tone, body language and anything said off the record are not in the text.

## Questions

### What can I give it?

Transcripts or notes as files, or documents in Google Drive, Box, Dropbox, Notion or Microsoft 365.

### Does it include quotes?

Yes, each with the speaker and company, so you can check the context.

### How many interviews can it handle?

Several at once. It counts how many people hit each problem, for example 6 of 8.

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-   [Build a quick prototype See an idea working on a branch before committing the team to it. Product · When you ask Works with Slack, Email.](https://maito.app/workflows/build-a-quick-prototype)
-   [Group user feedback into themes See what users ask for most, with counts and quotes. Product · On a schedule Works with Intercom, Pylon, Granola, Fireflies, SurveyMonkey.](https://maito.app/workflows/group-user-feedback-into-themes)
-   [Investigate a drop in a metric When sign-ups or activation drop, get a first answer on why. Product · When you ask Works with Amplitude, Mixpanel, Datadog, Sentry.](https://maito.app/workflows/investigate-a-drop-in-a-metric)
-   [Write release notes customers will read Turn the engineering changelog into plain notes for customers. Product · When something happens Works with Slack, Email.](https://maito.app/workflows/write-release-notes-customers-will-read)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

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[Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fsummarize-user-interviews)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)