# Twilio AI Agent: 19 Workflows Source: https://maito.app/workflows/tool/twilio 19 AI workflows for teams using Twilio, like call back every missed call, flag emergency messages to the duty manager, follow up on unanswered quotes. Each shows the steps, an example and how to set it up. 19 workflows. Jobs Maito handles with Twilio, from Slack or email. Twilio connects through its MCP server, so setup is a sign-in. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Ftool%2Ftwilio)[Book a demo](mailto:support@maito.app?subject=Maito%20demo) $149/month per workspace · Unlimited people · AI usage billed by your provider ## All Twilio workflows. 19 workflows - [Start here Call back every missed call Missed calls go on a callback list, so no customer slips through while you're on a job. Sales · When something happens Works with Slack, Email.](https://maito.app/workflows/call-back-every-missed-call) - [Start here Flag emergency messages to the duty manager Messages that mention gas, flooding or fire reach the duty manager fast, with emergency instructions sent to the tenant. Operations · When something happens Works with Gmail, Microsoft 365.](https://maito.app/workflows/flag-emergency-messages-to-the-duty-manager) - [Start here Follow up on unanswered quotes Quotes that sit unanswered get timely reminders, and real questions go to a person. Sales · On a schedule Works with HubSpot, Salesforce, Gmail, Microsoft 365.](https://maito.app/workflows/follow-up-on-unanswered-quotes) - [Remind clients about tomorrow's appointments Clients get a short reminder text, and you see who confirmed, cancelled or hasn't replied. Operations · On a schedule Works with Calendly, Cal.com.](https://maito.app/workflows/remind-clients-about-tomorrows-appointments) - [Move an appointment without double-booking A reschedule frees the old slot, cancels old reminders and sends one confirmation. Operations · When you ask Works with Calendly, Cal.com.](https://maito.app/workflows/move-an-appointment-without-double-booking) - [Fill cancelled spots from the waitlist When someone cancels a class spot, the next eligible person is offered it, and nobody is double-offered. Operations · When something happens Works with Calendly, Cal.com.](https://maito.app/workflows/fill-cancelled-spots-from-the-waitlist) - [Apply the no-show policy fairly A missed appointment comes with the facts and the policy, so you can decide on any fee. Finance · When something happens Works with Calendly, Cal.com, Stripe, PayPal.](https://maito.app/workflows/apply-the-no-show-policy-fairly) - [Reschedule jobs when the weather turns When rain or wind blocks outdoor work, get a proposed new schedule and drafted customer notices ready to approve. Operations · When something happens Works with Slack, Email.](https://maito.app/workflows/reschedule-jobs-when-the-weather-turns) - [Cover a crew member's absence When someone calls in sick, see which jobs are hit and get swap options with the right skills. Operations · When something happens Works with Google Calendar, Microsoft 365.](https://maito.app/workflows/cover-a-crew-members-absence) - [Tell customers when a visit is running late When a route slips, draft a short delay message with a realistic arrival window for you to approve. Customer support · When something happens Works with Slack, Email.](https://maito.app/workflows/tell-customers-when-a-visit-is-running-late) - [Get customer approval for extra repair work When the tech finds more work, the customer gets a clear priced message and their yes is saved with the job. Customer support · When something happens Works with Box.](https://maito.app/workflows/get-customer-approval-for-extra-repair-work) - [Update customers on late parts honestly Late parts are caught every morning, and customers get verified dates, never guesses. Customer support · On a schedule Works with Gmail, Microsoft 365.](https://maito.app/workflows/update-customers-on-late-parts-honestly) - [Chase missing weekly timesheets Maito finds missing and doubtful timesheets before payroll, and asks each person to fix their own. People and HR · On a schedule Works with Slack, Email.](https://maito.app/workflows/chase-missing-weekly-timesheets) - [Fill an open shift without double-booking Maito offers an open shift to eligible staff, reserves it on the first yes and stops the other offers. Operations · When something happens Works with Airtable, Microsoft 365, Gmail.](https://maito.app/workflows/fill-an-open-shift-without-double-booking) - [Track every customer complaint to resolution Each complaint gets one owner, a deadline and a recorded remedy, so none sit unanswered or get promised inconsistently. Customer support · When something happens Works with Gmail, Microsoft 365, HubSpot, Salesforce.](https://maito.app/workflows/track-every-customer-complaint-to-resolution) - [Invite customers back for repeat service Customers due for their next visit get an invitation with a booking link, and the owner sees who replied. Sales · On a schedule Works with HubSpot, Salesforce, Calendly, Cal.com.](https://maito.app/workflows/invite-customers-back-for-repeat-service) - [Ask for a review after each finished job Each finished job gets the same neutral review request, and unhappy customers are routed to support first. Customer success · When something happens Works with Slack, Email.](https://maito.app/workflows/ask-for-a-review-after-each-finished-job) - [Remind pet clients when a groom is due Households get a rebooking reminder at the right time for the right pet, not one blanket message. Customer support · On a schedule Works with Calendly, Cal.com, Gmail, Microsoft 365.](https://maito.app/workflows/remind-pet-clients-when-a-groom-is-due) - [Follow up on failed membership payments Every failed gym payment gets a polite message and an owner, and frozen members are left alone. Finance · On a schedule Works with Stripe, PayPal.](https://maito.app/workflows/follow-up-on-failed-membership-payments) ## Questions. ### How does Maito connect to Twilio? Through Twilio's MCP server. Connect it once in Maito; if it isn't connected yet, your agent sends you a link to sign in. ### Can it change things in Twilio? Only what you allow. You choose which Twilio actions Maito can use, and the workflows here prepare changes for a person to approve unless you set them to run on their own. ### Which teams use these workflows? Sales, Operations, Finance, Customer support, People and HR and Customer success. ### How long does it take to set up? Minutes for the workspace: create it, connect your AI provider and connect Slack. Each workflow then takes one request to your agent, plus signing in to any tool it needs. ### Do we need a developer? No. You set up each workflow by asking your agent in plain words. A repository is only needed for coding work. ### What does it cost? $149 per workspace per month, with unlimited people and $20 in cloud credits each month. Your AI provider bills its usage separately. ## Put your AI teammate to work. Set it up in minutes. Start with one workflow, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Ftool%2Ftwilio)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)