# Pet Grooming Booking Requests Turned Into One Booking

Source: https://maito.app/workflows/turn-pet-booking-messages-into-one-booking

When a messy booking request arrives, Maito finds the household and pets, works out the time needed and drafts a reply with a valid slot for approval.

A booking email with two dogs becomes the right pets, the right services and one valid time to offer.

[Operations](https://maito.app/workflows/team/operations) · [Pet services](https://maito.app/workflows/industry/pet-services) · When something happens · Updated October 19, 2026

Works with

-   Slack
-   Email
-   Gmail
-   Microsoft 365
-   Superhuman Mail
-   Calendly
-   Cal.com
-   Google Calendar

## How do you turn a pet booking message into one booking?

To turn a pet booking message into one booking, set a Loop on your bookings inbox. Maito finds the household and pets in your booking system, works out the grooming time each needs, picks a free slot with the right groomer, notes missing vaccination records, and drafts a reply for approval.

## How it's done today

The owner copies each message into a spreadsheet and the calendar, and sometimes books the wrong pet.

## What Maito does

1.  Read the request and find the household
2.  Match each named pet and its past services
3.  Check durations and notes against the calendar
4.  Draft a reply offering a valid slot

## Example

Loop run: New email in bookings@northstar.example

**Maito** (10:10 AM):

New request from Linda Chen: both dogs, 'sometime this week, they're a mess.'

**Matched in the booking system**  
• Biscuit, lab, 70 lb: full groom, 2.5 hours (last done Aug 29)  
• Pepper, poodle mix, 18 lb: bath and nails, 1 hour (last done Sep 12)

Together that is 3.5 hours with one groomer, or 2.5 if Rae takes Pepper.

Offer: Thu Oct 22, 9:00 to 12:30, Jess. Estimated $165 ($110 + $55).

Catch: Biscuit's rabies shot expires Oct 24, and the notes say we need a current certificate. Linda needs to send the new one before Thursday.

Draft reply, including the certificate request, is ready. Send it, Jess?

**Jess** (10:18 AM):

send it, but give her Friday 1:00 as a backup.

**Maito** (10:19 AM):

Added Friday at 1:00 as the backup. Your approval is recorded, so I've sent it. I'll hold both slots until noon tomorrow and book whichever she picks.

## How to set it up

When something happens Turn pet booking messages into one booking

Ask your agent

“When a booking request arrives in bookings@northstar.example, find the household and pets in the booking system, work out the time needed, and draft a reply with a valid slot. Post it in #grooming. I'll approve before it's sent.”

Connect email

-   Gmail
-   Microsoft 365
-   Superhuman Mail

Connect booking system

-   Calendly
-   Cal.com

Connect calendar

-   Google Calendar
-   Microsoft 365
-   Cal.com
-   Calendly

Not connected yet? Your agent sends you a link to sign in.

## What it won't do

It only knows what's in your booking system and notes. It can't judge a pet's temperament or coat condition from a message.

## Questions

### Does it book the appointment?

It drafts the reply and slot. You approve before anything is sent to the customer.

### How does it work out the time?

From each pet's size, service history and notes in your booking system.

### Which tools does it use?

Gmail, Microsoft 365 or Superhuman Mail for requests, Calendly or Cal.com for bookings, and your calendar for open slots.

## More operations workflows

-   [Chase missing inputs Ask people for what's missing, by Slack or email, until it's in. Operations · On a schedule Works with Gmail, Microsoft 365, Airtable.](https://maito.app/workflows/chase-missing-inputs)
-   [Monday report from connected tools The weekly operating report built from the tools you already use. Operations · On a schedule Works with BigQuery, Supabase, Intercom, Pylon, Stripe, PayPal.](https://maito.app/workflows/monday-report-from-connected-tools)
-   [Turn a process into a written guide Describe how something is done and get a clean step-by-step guide. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/turn-a-process-into-a-written-guide)
-   [Keep a shared spreadsheet clean Fix formats, fill gaps and flag odd rows in a sheet everyone edits. Operations · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/keep-a-shared-spreadsheet-clean)
-   [Book travel within policy Get flight and hotel options that fit the travel policy. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/book-travel-within-policy)
-   [Answer "who owns this?" Find the right person or team for any system, process or question. Operations · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-who-owns-this)

[See all workflows](https://maito.app/workflows)

## Put your AI teammate to work.

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