# Late Parts: Customer Updates With Verified Dates Source: https://maito.app/workflows/update-customers-on-late-parts-honestly Each weekday Maito finds repair orders waiting on late parts, checks the supplier's reply and drafts customer texts using only confirmed dates. Late parts are caught every morning, and customers get verified dates, never guesses. [Customer support](https://maito.app/workflows/team/customer-support) · [Auto repair](https://maito.app/workflows/industry/auto-repair) · On a schedule · Updated October 19, 2026 Works with - Slack - Email - Gmail - Microsoft 365 - Superhuman Mail ## How do you update customers about late parts? To update customers about late parts, run a weekday Loop. Maito finds repair orders waiting on parts that missed their date, reads the latest supplier reply, treats vague replies as unconfirmed, and drafts texts or emails that use only verified dates. You approve in Slack before anything goes out. ## How it's done today The adviser checks supplier sites and repeats estimates nobody has confirmed. ## What Maito does 1. Find parts past their confirmed date 2. Read the latest supplier replies 3. Request an update where needed 4. Draft customer messages with verified dates only ## Example Loop run: Weekday 8:30 AM · Late parts check **Maito** (8:30 AM): 3 repair orders are waiting on late parts. • RO 10388, CR-V water pump (Globex Parts): confirmed Oct 16, no tracking. • RO 10391, Civic control arm: supplier says 'ships Tuesday', no date or tracking. • RO 10395, Pilot starter: due Oct 20, on time. **Catch:** the Civic reply says 'ships Tuesday' only, so I'm treating it as unconfirmed rather than giving the customer a date. The CR-V has already missed its date by 3 days. From the shop job records and the supplier emails. Texts for the CR-V and Civic customers are drafted: they say we're waiting on a confirmed date and will update by Wednesday noon. **Sam** (8:36 AM): Send the CR-V text. Hold the Civic, I'll call Globex first. **Maito** (8:37 AM): CR-V text sent to Mr. Lee. Civic held. I'll ask again at 11:00 AM whether Globex has given a date. ## How to set it up On a schedule Update customers on late parts honestly Ask your agent “Every weekday at 8:30, find parts that missed their confirmed date, check the latest supplier reply, and draft customer updates using only verified dates. Post in #service for my approval.” Connect email - Gmail - Microsoft 365 - Superhuman Mail Connect SMS - Twilio Use shop management software - Tekmetric - Shopmonkey No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault. Not connected yet? Your agent sends you a link to sign in. ## What it won't do It knows only what suppliers and your records say. It cannot track a part that has no tracking, and it sends nothing without approval. ## Questions ### Which tools does it use? Your shop management software, such as Tekmetric or Shopmonkey, through a skill, supplier email in Gmail or Microsoft 365, and Twilio for texts. ### What if the supplier gives no date? The draft says you are waiting on a confirmed date and will update by a set time. It never makes up an estimate. ### Can it ask the supplier for an update? Yes, it can draft that email and ask again at the time you set. ## More customer support workflows - [Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.](https://maito.app/workflows/draft-replies-to-tickets-youve-solved-before) - [Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.](https://maito.app/workflows/spot-recurring-issues-early) - [Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.](https://maito.app/workflows/daily-escalations-view) - [Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.](https://maito.app/workflows/reproduce-a-bug-from-a-customer-report) - [Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.](https://maito.app/workflows/answer-how-does-this-work-from-the-code) - [Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.](https://maito.app/workflows/keep-help-articles-current-after-a-release) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fupdate-customers-on-late-parts-honestly)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)