# IT Documentation Written From Solved Tickets Source: https://maito.app/workflows/write-it-how-to-guides Maito turns solved IT tickets into short how-to guides in your docs tool, notes where tickets disagree and leaves them unpublished for IT to review. Turn solved IT tickets into short guides. [IT and admin](https://maito.app/workflows/team/it-and-admin) · When you ask · Updated October 19, 2026 Works with - Slack - Email - Jira Service Management - ServiceNow - Freshdesk - Notion - [Confluence](https://maito.app/workflows/tool/confluence) - Box ## How do you write IT how-to guides? To write IT how-to guides, point Maito at a solved ticket and your docs tool. It reads the ticket and linked ones, writes a short step-by-step guide, and saves it as an unpublished draft. It also flags where tickets differ, like a fix that applies to one floor, so the guide stays accurate. ## How it's done today The same fix is explained again and again. ## What Maito does 1. Read the ticket 2. Write the steps as a guide ## Example **Ben** (4:00 PM): turn ticket ITS-1873 into a guide. **Maito** (4:03 PM): Drafted "Printer shows offline on Mac" in Notion under IT Guides. It's unpublished. I used ITS-1873 and the 2 tickets linked to it, ITS-1790 and ITS-1842. • Join Northstar-Office, not Northstar-Guest. • Remove the printer in System Settings. • Add it again by IP, not the Bonjour name. • Print a test page. 6 steps in all. **Catch:** ITS-1873 only covers the 2nd floor printer at 10.0.4.30. ITS-1842 shows the 3rd floor printer is 10.0.4.31, so the guide lists both. Say when it's good to publish. **Ben** (4:12 PM): looks right. Publish it. **Maito** (4:13 PM): Published. I added it to the Printing index. The 3 tickets are still open. Want me to reply on them with the link and close them? ## How to set it up When you ask Write IT how-to guides Set up Nothing to set up. Ask in Slack or by email whenever you need it. Connect ticketing - Jira Service Management - ServiceNow - Freshdesk Connect docs - Notion - Confluence - Box Not connected yet? Your agent sends you a link to sign in. ## What it won't do It can only write what the tickets contain, so a guide from a thin ticket stays thin. IT should test the steps before publishing. ## Questions ### Which tools does it use? Tickets from Jira Service Management, ServiceNow or Freshdesk, and docs in Notion, Confluence or Box, connected through MCP. ### Does it publish the guide? No. It saves a draft for IT to review and publish. ### Can it do this for many tickets? Yes. Give it a list or a Loop to draft guides from recurring tickets, one at a time. ## More it and admin workflows - [Answer IT questions in the help channel People get answers to everyday IT questions without a ticket. IT and admin · When you ask Works with Slack, Email.](https://maito.app/workflows/answer-it-questions-in-the-help-channel) - [Handle access requests Access requests get collected, approved by the right person and logged. IT and admin · When you ask Works with Jira Service Management, ServiceNow.](https://maito.app/workflows/handle-access-requests) - [Review who has access Every quarter, check who has access to key tools and flag what looks wrong. IT and admin · On a schedule Works with Slack, Email.](https://maito.app/workflows/review-who-has-access) - [Guide people through buying something Purchases follow the process without people learning it first. IT and admin · When you ask Works with Slack, Email.](https://maito.app/workflows/guide-people-through-buying-something) - [Check a new vendor's security Get a first pass on a vendor's security docs before you sign. IT and admin · When you ask Works with Box.](https://maito.app/workflows/check-a-new-vendors-security) - [Track laptops and equipment Know who has which device and when warranties end. IT and admin · On a schedule Works with Airtable, Microsoft 365.](https://maito.app/workflows/track-laptops-and-equipment) [See all workflows](https://maito.app/workflows) ## Put your AI teammate to work. Set it up in minutes. Start with this one, and let it earn the next one. [Put Maito to work](https://maito.app/login?returnTo=%2Fworkflows%2Fwrite-it-how-to-guides)[Book a demo](mailto:support@maito.app?subject=Maito%20demo)