Customer bugs, solved
in the support thread.
Your support team asks @Maito in Slack. It checks the ticket, the code, and the logs, tells you what’s wrong, and opens a fix for an engineer to review.
$149/month per workspace · Unlimited people · AI usage billed by your provider
- Slack
- Claude
- ChatGPT
- Cursor
- Codex
- Grok
- Muse
- Any MCP client
Ask the same Maito in Slack or in any AI client that supports MCP.
Every escalation costs an engineer an afternoon.
It starts as a “quick question” in #eng. It ends the next day, and the customer waits the whole time.
From an angry email to a fixed bug, in one thread.
Follow one customer report from the first email to the reply.
01
Hand it the report as it is
Forward the customer’s email, mention Maito on the Slack thread, or ask from Claude. No ticket template needed.
02
It finds the cause, with sources
It checks the ticket, the logs, the code, and what shipped recently, then says where each finding came from.
03
Engineering gets a fix, not a ticket
Ask for the fix in the same thread. An engineer reviews the pull request and merges it.
04
The reply waits for a yes
It drafts the reply in your words. Nothing goes to the customer until the right person approves.
Subject: Fwd: Our CSV exports are empty
Sam Email
Sam October 15, 2:14 PM
Sam Claude
Maito October 15, 2:17 PM
Priya October 15, 2:19 PM
Maito October 15, 2:36 PM
Maito October 16, 9:05 AM
Sam October 16, 9:07 AM
Not every escalation is a bug.
“Is this a bug, or does it work that way?” Maito reads the code and answers in plain words, with the files and commit it checked. No engineer needed.
No. Exports skip archived projects unless the customer ticks “Include archived” on the export page. That option is off by default.
exports/csv.tslines 31–44exports/ExportDialog.tsxline 88- northstar/web @ main · commit 9a2f1d0
Engineers review a fix, not a ticket.
When it is a bug, the engineer gets a pull request: what broke, why, the fix, and the checks that passed. Reviewing takes minutes. Digging took the afternoon.
Maito opened this pull request · October 15
Expired coupons kept working at checkout. Since #401, checkout reads coupons from a cache that refreshes weekly, so Acme’s coupon still took 20% off three days after it expired.
Checkout now checks expires_at itself and keeps the 24-hour grace period Maya set in #billing on August 3. Monthly and annual plans both use this path. Customers see when their coupon expired instead of a generic error.
Validated commit: 7c41e9a
- Passed:
npm run typecheck - Passed:
npm run lint - Passed:
npm test
Review required. Merging is up to your team.
Works with the tools you already use.
Your help desk, your error tracking, your code, and your product data. Keep them all. Maito reads them in one place.
- Plain
- Pylon
- Intercom
- Help Scout
- Sentry
- Datadog
- New Relic
- Honeycomb
- Better Stack
- PagerDuty
- incident.io
- GitHub
- GitLab
- Linear
- Notion
- Vercel
- Supabase
- Neon
- Railway
- PostHog
- Amplitude
- Mixpanel
- LaunchDarkly
- Stripe
Plus 650 more, and any MCP server. Another help desk? Forward the ticket to Maito’s email address.
Nothing goes to the customer without a yes.
Customers hear from you, not from a bot that guessed. Maito prepares the answer and the fix. People send and merge.
- Replies wait for a yes
- Anything going to a customer waits for the person you choose to approve it.
- Engineers merge
- Fixes arrive as pull requests. Nothing reaches main without your review.
- Customers can’t give it orders
- A customer’s email is evidence for the work, not instructions Maito follows.
- You choose what it sees
- Only the channels, repositories, and tools you connect. DMs stay private.
Subject: Re: Our CSV exports are empty
Hi Jordan,
Thanks for flagging this. Tuesday’s update broke exports over 10,000 rows. The fix went live this morning, so your next export will be complete.
Sorry for the trouble.
Reply approve 7KQ2 to send it, or reject 7KQ2.
It doesn’t stop at support.
- QA
- It tests a branch in a browser and records a video of what broke.
- Product
- “6 customers asked for invoice PDFs this month” lands with product.
- Company knowledge
- Tell it a decision once. Anyone can ask about it later.
- Skills
- A fix that worked becomes steps the next person can reuse.
- Loops
- When Sentry flags a new error, it finds the cause and opens a fix for review.
- Any other help desk
- On Zendesk or Freshdesk? Forward the ticket to Maito’s email address.
How Maito gets work done.
- Keeps working after you close Slack.
- It runs on its own cloud computer, with your context, connections, and work history.
- A sandbox for every coding task.
- Its own computer, branch, and checkout, so tasks never share files.
- Keys stay in Vault.
- Secrets are encrypted and used by name, never pasted into a conversation.
Frequently asked questions.
No. Keep Plain, Pylon, Intercom, Help Scout, or Zendesk. Connect your help desk so Maito can read tickets, or forward a ticket to its email address.
No. Each coding task runs on its own machine and branch, and comes back as a pull request. Your engineers review it and decide whether to merge.
Every answer lists the ticket, logs, and code it checked, so anyone can see why. Correct it in the thread and it remembers. Fixes still go through review.
Yes. Ask in plain words in Slack. Maito reads the code and answers in plain words, with links an engineer can check.
Minutes. Create a workspace, connect your AI provider and Slack, then add your repository and help desk. Or we set it all up for you for $2,999.
$149 per workspace per month, for unlimited people, with $20 in cloud credits each month for coding tasks. Your AI provider bills its usage separately.