Customer reports go in. Fixes and replies come out.
Mention Maito in Slack or forward the customer’s email. It checks the ticket, the code, the logs, and what shipped recently, finds the cause, prepares the fix, and drafts the reply. It works next to your help desk, not instead of it.
$149/month per workspace · Unlimited people · AI usage billed by your provider
Customers don’t wait for the engineering queue.
A bug report sits in a ticket until an engineer has time. The answer to “how does this work?” lives in someone’s head. Meanwhile the customer is deciding whether to stay.
- 63%
- of customers would switch to a competitor after one bad experience. Zendesk CX Trends 2025
- 25%
- of a team’s time goes into searching for answers. Atlassian State of Teams 2025
- 53%
- say information they need for their job isn’t available to their AI. Glean Work AI Index 2026
From an angry email to a fixed bug, in one thread.
Follow one customer report from the first email to the reply.
01
Hand it the report as it is
Forward the customer’s email, mention Maito on the Slack thread, or ask from Claude. No ticket template needed.
02
It finds the cause, with sources
It checks the ticket, the logs, the code, and what shipped recently, then says where each finding came from.
03
Engineering gets a fix, not a ticket
Ask for the fix in the same thread. An engineer reviews the pull request and merges it.
04
The reply waits for a yes
It drafts the reply in your words. Nothing goes to the customer until the right person approves.
Subject: Fwd: Our CSV exports are empty
Sam Email
Sam October 15, 2:14 PM
Sam Claude
Maito October 15, 2:17 PM
Priya October 15, 2:19 PM
Maito October 15, 2:36 PM
Maito October 16, 9:05 AM
Sam October 16, 9:07 AM
Answers from the code, not from guesses.
Support asks how the product really works. Maito reads the code and answers in plain words, with the files and commit it checked.
Sam #support
Maito #support
No. Exports skip archived projects unless the customer ticks “Include archived” on the export page. That option is off by default.
exports/csv.tslines 31–44exports/ExportDialog.tsxline 88- Commit 9a2f1d0
Every answer says which files and commit it read.
Questions, docs, and follow-ups too.
Fixing bugs is one part of the job. Hand it the rest of the queue as well.
- Answers how the product works
- “Do exports include archived projects?” answered from the code, with sources.
- Spots known bugs
- It checks recent releases and earlier reports before anyone starts from zero.
- Groups repeat requests
- “6 customers asked for invoice PDFs this month” lands with product, not in a pile.
- Keeps help docs current
- After a release, it finds the articles that are now wrong and drafts the changes.
- Follows up with customers
- It asks for missing details by email and picks the work back up when they reply.
- Writes customer release notes
- Plain-language notes on what changed, ready for the changelog or an email.
Support and engineering in one thread.
- Support stops waiting
- Answers and fixes start in minutes, without a place in the engineering queue.
- Engineers get a pull request
- The bug arrives with a cause, a fix, and a test. Not another “quick question.”
- Product hears what customers ask
- Repeat requests and complaints are counted and shared, not lost in tickets.
- Everyone sees the same answer
- One thread, one source. Nobody explains the bug three times in DMs.
Nothing goes out without a yes.
Customers hear from you, not from a bot that guessed. Maito prepares the answer, and a person sends it.
- Replies wait for approval
- Anything going to a customer waits for the person who decides. Only they can approve it.
- Your help desk stays
- Keep Zendesk, Intercom, Plain, or Pylon. Forward a ticket, or connect Intercom or Pylon.
- Customers can’t give it orders
- A customer’s email is evidence for the work, not instructions Maito follows.
- Private stays private
- Slack DMs and email threads with Maito don’t become shared company knowledge.
Subject: Re: Our CSV exports are empty
Hi Jordan,
Thanks for flagging this. Tuesday’s update broke exports over 10,000 rows. The fix went live this morning, so your next export will be complete.
Sorry for the trouble.
Reply approve 7KQ2 to send it, or reject 7KQ2.
Frequently asked questions.
No. It drafts the reply and waits. The person you choose approves it in Slack or by email, and only then does it go out.
No. Maito works next to Zendesk, Intercom, Plain, or Pylon. Forward a ticket by email or paste it into Slack. Connect Intercom or Pylon, and Maito can read tickets itself.
Yes. Ask in plain words. Maito reads the code for you and answers in plain words, with links an engineer can check.
Every answer says where it came from, so anyone can check it. Correct it in the thread and it remembers. Fixes still go through an engineer’s review.
$149 per workspace per month, for your whole team. Coding tasks run on their own cloud machines, paid from the $20 in cloud credits included every month. Your AI provider bills model usage separately.