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Explain it once. Your whole team can use it.

Every company has things only a few people know. Maito picks them up from your team’s conversations and brings them back when someone needs them, in Slack, by email, or in their AI assistant. You can always see what it knows and fix it.

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$149/month per workspace · Unlimited people · AI usage billed by your provider

Your team explains the same things every day.

To new hires, to teammates who forgot, and now to every AI chat someone opens. The answers live in a few people’s heads and a lot of old threads.

2.3 hours
a week, per person, go into pasting context into AI tools. Glean Work AI Index 2026
53%
say information they need for their job isn’t available to their AI. Glean Work AI Index 2026
25%
of a team’s time goes into searching for answers. Atlassian State of Teams 2025

Saved in Slack. Used in Claude.

Explain something once in Slack, and it’s there for everyone. Ask about it later from Claude, in your own words, and you get the same answer and where it came from. No digging through old threads. No “quick question” DMs.

operations
Example playing

How a fact becomes company knowledge.

Follow one refund policy from the first time someone explains it to the day it changes.

  1. 01

    Someone explains it once

    In a shared channel, in a document, or by telling Maito to remember. Nobody has to write it up.

  2. 02

    Maito keeps the fact and where it came from

    Each fact is saved with its source. When something is unclear, Maito asks before saving it.

  3. 03

    Anyone can use it, anywhere

    Teammates ask in their own words, even in another language, from Slack, email, or their AI assistant.

  4. 04

    It stays current

    When something changes, just say so. Maito updates the fact and keeps the earlier version.

Leo

Leo October 2, 11:20 AM

Can a customer on an annual plan still get a refund three weeks in?
Maya

Maya October 2, 11:24 AM

Yes. Annual plans get 30 days from the charge. Monthly plans get 14.
Sam

Sam October 6, 10:02 AM

@Maito what do you know about our refund policy?
Maito

Maito October 6, 10:02 AM

  • Annual plans: 30 days from the charge. Maya in #support, October 2
  • Monthly plans: 14 days. Maya in #support, October 2
  • Over $500: Dan approves. Pinned by Dan, October 4
  • Payment: back to the original method. Refund policy doc
Sam

Sam Claude

/maito Customer bought a yearly plan 3 weeks ago and wants their money back. Can we?
Maito

Maito Claude

Yes. Annual plans can be refunded within 30 days of the charge, so they’re still in time. It goes back to their original payment method. From the policy Maya explained in #support.
Leo

Leo October 20, 3:12 PM

@Maito how long do annual customers have to ask for a refund?
Maito

Maito October 20, 3:12 PM

30 days from the charge. That’s from what Maya explained in #support on October 2.
Maya

Maya October 20, 3:15 PM

That changed today. Annual plans now get 60 days.
Maito

Maito October 20, 3:15 PM

Updated: annual plans get 60 days. The earlier version stays in the history.

What teams teach it.

Every team has rules and know-how that only a few people carry around. Facts become company knowledge, and steps you repeat become skills.

Support
Refund rules, known bugs and their workarounds, and which plan includes what.
Sales
Pricing, discount limits, and what to say when a customer asks about security.
Engineering
How to deploy, who owns which service, and why that odd setting exists.
Finance
Who approves what, how invoices get paid, and when the books close.
Operations
Vendors, contracts, and the steps for the jobs that come up every month.
People
Onboarding steps, time-off rules, and who to ask about benefits.
Learn more about skills

Not another wiki to keep up.

Nobody has to write it up
Maito picks facts up from the conversations where your team already explains things.
It answers instead of linking
Ask a question and get the answer, plus where it came from. No digging through pages.
It double-checks old facts
Give a fact a review date, and Maito checks it again before relying on it.
It works where you ask
In Slack, by email, or from any AI assistant your team already uses.

Your team stays in control.

Policies change and people make mistakes. You can always see where a fact came from, change it, or undo the change. And only what’s shared with the team becomes company knowledge.

Every fact keeps its source
The conversation or document it came from. Add a review date, and Maito checks the fact again when it comes up.
Every change is kept
See how a fact changed over time, and restore an earlier version when you need it.
Unclear changes wait for you
When a change isn’t clear, Maito asks before saving it.
Company facts are shared
Product rules, policies, and how your team works. Everyone in the workspace can build on them.
Personal preferences stay yours
How you like answers written or what to call you stays in your personal memory, not the workspace.
Private chats don’t teach it
Slack DMs, email threads, and personal conversations stay private. To share a fact from one, ask Maito to share it.

Frequently asked questions.

Put your AI teammate to work.

Set it up in minutes. The next thing you explain is the last time you explain it.

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