Figure it out once. Do it the same way every time.
Ask three people how you handle a refund, and you’ll get three answers. Save the right way as a skill, and Maito does it that way every time, no matter who asks.
$149/month per workspace · Unlimited people · AI usage billed by your provider
Good work turns into a skill.
When Maito figures out how to do something well, it offers to keep the recipe. You look it over, say save, and it’s there next time.
A skill for every team.
Anything your team does more than once. A good skill holds the details only your team knows: the limits, the exceptions, and who signs off.
Escalations
Calms an upset customer. Up to a month of credit; anything more goes to Priya.
Renewal brief
Preps a renewal call from usage and tickets. Discounts over 15% need Marcus.
Expense check
Checks receipts against the travel policy. Hotels up to $250 a night.
Vendor review
Reads a contract before you sign. Anything over $10,000 a year goes to Leo.
New hire
Sets up a new hire’s first week. The laptop is ordered two weeks ahead.
Release checklist
Walks through every release the same way. Never after 3 PM on a Friday.
Everyone gets the same steps.
No more “how did you do it last time?”
01
Just ask
Ask in plain words. Maito finds the skill that fits and follows it. No command to remember.
02
Put it on a schedule
Add a skill to a Loop, and every run follows it. Same steps, every time.
03
Or write it down yourself
Tell Maito how your team does something, and it turns it into a skill. It asks about anything that’s missing.
Ana October 14, 2:10 PM
Maito October 14, 2:11 PM
Dan to Maito · October 14, 4:20 PM
Maito to Dan · October 14, 4:21 PM
Maito Monday, 9:00 AM · Weekly update
- Shipped: new billing page, faster search
- In review: Slack export fix
- Stuck: SSO for Initech, waiting on their IT
Leo October 9, 4:02 PM
Maito October 9, 4:03 PM
Leo October 9, 4:04 PM
Maito October 9, 4:04 PM
Skills get better as you go.
When Maito finds a better way, it shows you what would change and why. Say yes, and everyone gets the new version.
- You see the whole change
- The old steps, the new ones, and the reason, side by side.
- Nothing changes without a yes
- Say no, and the skill stays exactly as it was.
- You can edit it yourself, too
- Change the steps in Settings, or turn a skill off without deleting it.
Maito October 21, 3:40 PM
- 1Find the plan and the charge date
- +Check for other refunds in the last 6 months
- 3Compare them with the refund policy
- 4Draft the reply for a person to send
Sam October 21, 3:42 PM
Maito October 21, 3:42 PM
A skill is a recipe, not a key.
A skill tells Maito how to do the work. It doesn’t give Maito new access, and it doesn’t skip anyone’s sign-off.
- Nothing saves itself
- Maito offers. Someone on your team reads it and says save.
- It can’t unlock tools
- A skill never lets Maito use a tool it couldn’t already use.
- Approvals still apply
- If a step needs someone’s sign-off, it still goes to them.
Subject: Approval needed: Globex refund
Maito to Priya · October 22, 10:15 AM
Reply approve 4F8K to refund it, or reject 4F8K.
Priya to Maito · 10:31 AM
Maito to Priya · 10:31 AM
Ana October 22, 10:14 AM
Maito October 22, 10:15 AM
Refund $1,188 to Globex in Stripe
Only Priya can approve or reject this.
Maito October 22, 10:31 AM
Frequently asked questions.
Those belong to one person in one app. A Maito skill belongs to your workspace, so everyone gets the same steps in Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok, and Muse.
No. Maito offers to save one after it finishes good work, and you just say save. You can also describe a process in a few sentences, and Maito asks about anything that’s missing.
Change the steps in Settings → Skills, or turn it off without deleting it. When Maito spots a better way, it proposes the change and why, and nothing changes until someone says yes.
Only the person who asked can accept Maito’s offer. Anyone on your team can edit skills in Settings → Skills, and every accepted change becomes a new version.
Maito leaves out names, customer details, and secrets when it drafts a skill. You still read the whole draft before saving, because the whole team will use it.
No. Skills come with your workspace at $149 a month, with unlimited people. Your AI provider bills the usage when Maito runs one, like any other request.