Use Gainsight Customer Communities in Slack and Email
Gainsight Customer Communities hosts your customer community: topics, questions, ideas and activity. Connect the Gainsight Customer Communities MCP server to Maito once, and everyone on your team can use Gainsight Customer Communities from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in.
- Connects in one click
- Sign in with Gainsight Customer Communities
- One connection for the whole team
- Server by Gainsight
Updated
What you can ask with Gainsight Customer Communities
Dana in Slack
Sam by email
Maito uses Gainsight Customer Communities to do the work and replies where you asked.
How to connect Gainsight Customer Communities
Open Connections in your workspace and choose Connect next to Gainsight Customer Communities. You sign in to Gainsight Customer Communities in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Gainsight Customer Communities from then on. Or skip ahead and ask for the work: Maito sends you a link if Gainsight Customer Communities isn't connected yet.
Connect Gainsight Customer Communities
Sign in to Gainsight Customer Communities in a new tab to give your agents access.
Connection name
Company Gainsight Customer Communities
Who can use this integration?
Workspace
Workspace members and Loops can use this integration’s enabled tools.
Then turn off any tools you don't need. Everything else is on.
Questions
Gainsight publishes it at https://mcp.insided.com/mcp, and it signs in with OAuth, so there's no key to copy.
Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse.
No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Gainsight Customer Communities, without signing in themselves. Choose Only me instead to keep it to your own chats.
No. If a request needs Gainsight Customer Communities and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped.
Yes. After you connect, turn off any Gainsight Customer Communities tools you don't want Maito to use, such as the ones that change data. Tools Gainsight Customer Communities adds later stay off until you turn them on.
