Use Richpanel AI in Slack and Email
Richpanel is a helpdesk for online stores, with tickets, customers and an AI support agent. Connect the Richpanel AI MCP server to Maito once, and everyone on your team can use Richpanel AI from Slack, by email, or from Claude, ChatGPT, Cursor, Codex, Grok or Muse. Nobody else has to sign in.
- Connects in one click
- Sign in with Richpanel AI
- One connection for the whole team
- Server by Richpanel Inc
Updated
What you can ask with Richpanel AI
Dana in Slack
Sam by email
Maito uses Richpanel AI to do the work and replies where you asked.
How to connect Richpanel AI
Open Connections in your workspace and choose Connect next to Richpanel AI. You sign in to Richpanel AI in a new tab, and that's the whole setup. Name the account and choose Workspace under who can use it. That's the only time anyone signs in: your whole team, shared chats and Loops can use Richpanel AI from then on. Or skip ahead and ask for the work: Maito sends you a link if Richpanel AI isn't connected yet.
Connect Richpanel AI
Sign in to Richpanel AI in a new tab to give your agents access.
Connection name
Company Richpanel AI
Who can use this integration?
Workspace
Workspace members and Loops can use this integration’s enabled tools.
Then turn off any tools you don't need. Everything else is on.
Questions
Richpanel Inc publishes it at https://mcp.richpanel.com/mcp, and it signs in with OAuth, so there's no key to copy.
Yes. Connect it to Maito once, then mention Maito in any Slack channel or send it a direct message. The same connection works by email and from Claude, ChatGPT, Cursor, Codex, Grok or Muse.
No. One person connects it once and chooses Workspace. Then everyone in the workspace, shared chats and Loops can use Richpanel AI, without signing in themselves. Choose Only me instead to keep it to your own chats.
No. If a request needs Richpanel AI and it isn't connected yet, your agent sends you a link. Connect it, and the work picks up where it stopped.
Yes. After you connect, turn off any Richpanel AI tools you don't want Maito to use, such as the ones that change data. Tools Richpanel AI adds later stay off until you turn them on.
