Build the evidence file for a chargeback
Maito gathers order, delivery and message evidence before the deadline, so you submit one clean file.
Finance · Ecommerce · When something happens · Updated
Works with
- Slack
- Gmail
- Microsoft 365
- Superhuman Mail
- Box
- Dropbox
- Notion
Slack
Gmail
Microsoft 365
Superhuman Mail
Box
Dropbox
NotionHow do you build the evidence file for a chargeback?
To build the evidence file for a chargeback, tell Maito the dispute. It pulls the order, the carrier's delivery record, customer emails and any refunds, arranges them as a timeline, flags anything that could weaken the case and attaches a PDF. You submit it before the deadline. Maito can't.
How it's done today
The owner collects screenshots and builds a timeline by hand under a deadline.
What Maito does
- Read the dispute reason and deadline
- Gather order, delivery, policy and message evidence
- Build a dated timeline
- Hand the file to the owner to submit
Example
Loop run: Dispute opened · DP-5516, $214.80
Dispute DP-5516 for $214.80 opened Oct 19. Reason: product not received. Respond by Oct 28 (9 days). Timeline: ordered Oct 3, shipped Oct 5, carrier shows delivered Oct 9 at 2:14 PM to the order address. On Oct 11 the customer emailed "thanks, it arrived." That email is your strongest evidence. Catch: on Oct 12 you refunded $20 for a scuffed box. The processor may read that as a problem with the order, so I added a note explaining it. From the store, the carrier record and the email thread. Attached: dispute-5516-evidence.pdf. This is not a promise of the outcome.
@Maito Can you just submit it?
No, submitting is yours. Open the dispute in the store's payments page and upload the PDF. I'll remind you Oct 26 at 9:00 AM if it isn't submitted.
Maito (2:15 PM):
Dispute DP-5516 for $214.80 opened Oct 19. Reason: product not received. Respond by Oct 28 (9 days).
Timeline: ordered Oct 3, shipped Oct 5, carrier shows delivered Oct 9 at 2:14 PM to the order address. On Oct 11 the customer emailed "thanks, it arrived."
That email is your strongest evidence. Catch: on Oct 12 you refunded $20 for a scuffed box. The processor may read that as a problem with the order, so I added a note explaining it.
From the store, the carrier record and the email thread. Attached: dispute-5516-evidence.pdf. This is not a promise of the outcome.
Gil (2:21 PM):
Can you just submit it?
Maito (2:22 PM):
No, submitting is yours. Open the dispute in the store's payments page and upload the PDF. I'll remind you Oct 26 at 9:00 AM if it isn't submitted.
How to set it up
- Ask your agent
“When a payment dispute opens, gather the order, delivery, policy and customer messages into one file, and post it in #finance with the deadline.”
- Connect ecommerce platform
- Shopify
- Amazon Selling Partner
- Connect shipping
- Shippo
- ShipBob
- Connect email
- Gmail
- Microsoft 365
- Superhuman Mail
- Connect files
- Google Drive
- Box
- Dropbox
- Notion
- Microsoft 365
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It assembles what is on record. It can't guarantee the processor accepts the evidence.
Questions
No. You upload the PDF in your payments page. Maito reminds you before the deadline.
Shopify or Amazon Selling Partner, Shippo or ShipBob, email and file storage such as Google Drive, Box or Dropbox.
No. The processor decides the outcome.
