AI for ecommerce
12 workflows. Where-is-my-order emails, returns, chargebacks, address fixes and payout matching, answered from your real order and shipping data.
$149/month per workspace · Unlimited people · AI usage billed by your provider
- 6.4 hours
- a week go to manual admin for US online merchants, about 332 hours a year. Brightpearl by Sage, 2024
All ecommerce workflows.
12 workflows
- Start here Answer where-is-my-order emails Maito checks the order and carrier history and drafts a reply that says only what the data shows. Customer support · When you ask Works with Intercom, Pylon.
- Start here Check return requests against your policy Maito checks each return request against the order and your policy and drafts the authorization. Customer support · When something happens Works with Intercom, Pylon.
- Start here Build the evidence file for a chargeback Maito gathers order, delivery and message evidence before the deadline, so you submit one clean file. Finance · When something happens Works with Gmail, Microsoft 365, Box.
- Fix shipping addresses before orders go out Maito holds orders with bad or changed addresses, asks the customer to confirm and releases once. Operations · When something happens Works with Gmail, Microsoft 365.
- Gather facts on orders flagged as risky Maito pulls history and flags for a flagged order, so a person can decide without searching. Operations · When something happens Works with Gmail, Microsoft 365.
- Match returned parcels to refunds Maito reconciles each returned parcel with the inspection and refund, and updates stock once. Operations · When something happens Works with Gmail, Microsoft 365.
- Check product listings before they go live Maito checks new and changed listings for contradictions and proposes fixes before you publish. Operations · When something happens Works with Airtable, Microsoft 365, Box.
- Match stock transfers between shops Every transfer between shops is tracked until the receiving shop confirms, so units stop vanishing between sites. Operations · On a schedule Works with Airtable.
- Hand off to a person with full context When a customer asks for a human, the case moves to a person with the history attached and nobody repeats themselves. Customer support · When something happens Works with Intercom, Pylon.
- Review automations that failed or double-ran A weekly log of failed and duplicate automation runs, with the time spent fixing them, so problems surface before customers find them. IT and admin · On a schedule Works with Datadog, Sentry, Linear, Asana.
- Reconcile refunds across payment and books Before a refund is issued, Maito checks the original sale and approval, then records it once in the books. Finance · When something happens Works with QuickBooks, Xero.
- Match sales-channel payouts to orders Each payout is broken into orders, fees and refunds, so deposits match sales and gaps get explained. Finance · On a schedule Works with QuickBooks, Xero, Airtable, Microsoft 365.
Where AI helps an ecommerce brand.
Ecommerce teams handle a lot of small exceptions. Maito fixes shipping addresses before orders go out, answers where-is-my-order emails from your shipping data, checks return requests against your policy, and builds the evidence file for a chargeback. It also matches returned parcels to refunds and checks product listings before they go live, using your store, support desk and accounting tools.
Your team decides the money. Maito doesn't issue a refund, accept a chargeback or cancel an order on its own; a person approves each. It hands off to a person with the full context when a case is unusual, and tone calls on upset customers stay with your support team.
Start with where-is-my-order emails. Connect your store, shipping and support desk, then forward a typical email to the workspace address and ask for a reply draft with the tracking status. When the drafts hold up, ask @Maito in Slack to run it on the whole queue each morning as a Loop and post what needs a person.
Questions.
Yes. Shopify connects through MCP, along with Shippo and ShipBob for shipping.
No. It checks requests and prepares the refund. A person approves it.
Minutes for the workspace: create it, connect your AI provider and connect Slack. Each workflow then takes one request to your agent, plus signing in to any tool it needs.
No. You set up each workflow by asking your agent in plain words. A repository is only needed for coding work.
$149 per workspace per month, with unlimited people and $20 in cloud credits each month. Your AI provider bills its usage separately.