Summarize user interviews
Turn interview recordings into findings with quotes.
Product · Software · When you ask · Updated
Works with
- Slack
- Box
- Dropbox
- Notion
- Microsoft 365
Slack
Box
Dropbox
Notion
Microsoft 365How do you summarize user interviews?
To summarize user interviews, share the transcripts or notes with Maito from Google Drive, Box, Dropbox, Notion or Microsoft 365, or attach them in Slack or email. It reads every interview, counts how many people hit each problem, picks quotes with names and companies, and posts the findings.
How it's done today
Findings stay in one PM's notes.
What Maito does
- Read the transcripts
- Pull pains, workarounds and quotes
- Group across interviews
Example
@Maito Summarize these 8 interviews about onboarding. Transcripts are in the Drive folder "Onboarding interviews Oct".
Five findings from 8 interviews • Import blocks people. 6 of 8 got stuck. "I stared at the file picker for ten minutes" (Dev, Wonka Foods) • Invites come too late. 5 of 8 added teammates only after week 1 • Templates help. 4 of 8 started from one • Nobody read the checklist. 7 of 8 closed it without opening • Pricing surprises. 3 of 8 expected a free tier The catch: the import problem is not the import. 5 of the 6 said the CSV needed a header row and the app never told them. The 2 who did not struggle both used the Salesforce sync. Source: transcripts 1 to 8 in Drive, quotes with timestamps in the attached doc.
@Maito Put the quotes in a slide deck for Friday.
Attached: onboarding-findings.pptx, 7 slides. One finding per slide with the strongest quote.
Leo (3:10 PM):
Summarize these 8 interviews about onboarding. Transcripts are in the Drive folder "Onboarding interviews Oct".
Maito (3:19 PM):
Five findings from 8 interviews
• Import blocks people. 6 of 8 got stuck. "I stared at the file picker for ten minutes" (Dev, Wonka Foods)
• Invites come too late. 5 of 8 added teammates only after week 1
• Templates help. 4 of 8 started from one
• Nobody read the checklist. 7 of 8 closed it without opening
• Pricing surprises. 3 of 8 expected a free tier
The catch: the import problem is not the import. 5 of the 6 said the CSV needed a header row and the app never told them. The 2 who did not struggle both used the Salesforce sync.
Source: transcripts 1 to 8 in Drive, quotes with timestamps in the attached doc.
Leo (3:25 PM):
Put the quotes in a slide deck for Friday.
Maito (3:33 PM):
Attached: onboarding-findings.pptx, 7 slides. One finding per slide with the strongest quote.
How to set it up
- Set up
Nothing to set up. Ask in Slack or by email whenever you need it.
- Connect files
- Google Drive
- Box
- Dropbox
- Notion
- Microsoft 365
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It works from the transcripts you give it. Tone, body language and anything said off the record are not in the text.
Questions
Transcripts or notes as files, or documents in Google Drive, Box, Dropbox, Notion or Microsoft 365.
Yes, each with the speaker and company, so you can check the context.
Several at once. It counts how many people hit each problem, for example 6 of 8.
