AI agents for customer service
32 workflows. Draft replies from past answers, spot issues before they spread, reproduce bugs and keep help articles current. Next to your help desk, not instead of it.
$149/month per workspace · Unlimited people · AI usage billed by your provider
- 68%
- of contact centers say agents spend 10% to 29% of their time on manual after-call work. IDC for Talkdesk, 2025
All customer support workflows.
32 workflows
- Start here Draft replies to tickets you've solved before When a question has been answered before, get a draft reply from that answer. Customer support · When something happens Works with Intercom, Pylon, Notion.
- Start here Spot recurring issues early Group tickets by cause so a new problem shows up before it's a flood. Customer support · On a schedule Works with Intercom, Pylon.
- Start here Keep help articles current after a release After each release, find help articles that no longer match the product and draft fixes. Customer support · When something happens Works with Intercom, Notion.
- Daily escalations view See every escalated or at-risk ticket in one message each morning. Customer support · On a schedule Works with Intercom, Pylon, HubSpot, Salesforce.
- Reproduce a bug from a customer report Turn "it's broken" into exact steps, a recording and a bug report engineers can use. Customer support · When something happens Works with Linear, Jira.
- Answer "how does this work?" from the code Support gets the real answer from the product, not from an outdated doc. Customer support · When you ask Works with Notion, Confluence.
- Write a help article from a solved ticket When an answer took effort, turn it into an article so nobody solves it again. Customer support · When you ask Works with Intercom, Pylon, Notion.
- Summarize a long ticket for handoff Get the whole story of a messy ticket in five lines before you take it over. Customer support · When you ask Works with Intercom, Pylon.
- Turn customer feedback into product themes Each week, see what customers asked for, grouped and counted, with links. Customer support · On a schedule Works with Intercom, Pylon, Granola, Fireflies.
- Tag and route incoming tickets Every new ticket gets the right tags, priority and owner. Customer support · When something happens Works with Intercom, Pylon.
- Draft customer updates during an incident Mention Maito in the incident thread and get a status update for customers while engineers keep fixing. Customer support · When you ask Works with incident.io, Better Stack.
- Find out which customers a bug affects Get the list of affected accounts so you can reach out first. Customer support · When you ask Works with BigQuery, Supabase, Amplitude, Mixpanel, Gmail, Microsoft 365.
- Check support answers for accuracy Review a sample of replies for wrong facts and outdated advice. Customer support · On a schedule Works with Intercom, Pylon, Notion, Confluence.
- Answer questions in a shared customer Slack channel Customers mention Maito in your shared Slack channel and get answers from your docs, with a person close by. Customer support · When you ask Works with Notion, Confluence.
- Get customers to sign off finished work Customers get a clear summary of finished work to sign, and disputes go to a person. Customer support · When something happens Works with Slack, Email.
- Tell customers when a visit is running late When a route slips, draft a short delay message with a realistic arrival window for you to approve. Customer support · When something happens Works with Slack, Email.
- Prepare the facts for a warranty request When a customer asks for a repeat visit, pull the original job and warranty terms so a person can decide. Customer support · When you ask Works with HubSpot, Salesforce, Box.
- Answer guest questions from your house guide Common guest questions get a sourced draft reply, and anything unusual goes to the host. Customer support · When something happens Works with Gmail, Microsoft 365, Calendly, Cal.com.
- Get customer approval for extra repair work When the tech finds more work, the customer gets a clear priced message and their yes is saved with the job. Customer support · When something happens Works with Box.
- Update customers on late parts honestly Late parts are caught every morning, and customers get verified dates, never guesses. Customer support · On a schedule Works with Gmail, Microsoft 365.
- Route client policy requests to the right person Service requests are separated from sales leads, matched to the policy and sent to licensed staff with the facts already gathered. Customer support · When something happens Works with Gmail, Microsoft 365.
- Answer where-is-my-order emails Maito checks the order and carrier history and drafts a reply that says only what the data shows. Customer support · When you ask Works with Intercom, Pylon.
- Offer options when stock runs short Maito spots short orders, drafts split-shipment and substitute options, and updates the order after the customer chooses. Customer support · When something happens Works with Gmail, Microsoft 365.
- Check return requests against your policy Maito checks each return request against the order and your policy and drafts the authorization. Customer support · When something happens Works with Intercom, Pylon.
- Sort out clashing client feedback Collect every comment on a design version, show where stakeholders disagree and get the lead approver to decide. Customer support · When you ask Works with Gmail, Microsoft 365, Box.
- Track every customer complaint to resolution Each complaint gets one owner, a deadline and a recorded remedy, so none sit unanswered or get promised inconsistently. Customer support · When something happens Works with Gmail, Microsoft 365, HubSpot, Salesforce.
- Hand off to a person with full context When a customer asks for a human, the case moves to a person with the history attached and nobody repeats themselves. Customer support · When something happens Works with Intercom, Pylon.
- Remind pet clients when a groom is due Households get a rebooking reminder at the right time for the right pet, not one blanket message. Customer support · On a schedule Works with Calendly, Cal.com, Gmail, Microsoft 365.
- Show how many lessons a family has left Ask for a family's balance and get every lesson used, credited and charged, so there is nothing to argue about. Customer support · When you ask Works with Airtable, Microsoft 365, Stripe, PayPal, Calendly, Cal.com.
- Draft parent progress updates from tutor notes Tutor notes become a clear parent update the tutor can correct, with no progress made up. Customer support · On a schedule Works with Notion, Confluence, Gmail, Microsoft 365.
- Handle membership freeze requests Ask for a freeze and see the billing and class effects before anything changes. Customer support · When you ask Works with Gmail, Microsoft 365.
- Track laundromat machine complaints to a refund Each failed-machine report gets the machine, time and payment, so repeat faults and refunds are easy to see. Customer support · When something happens Works with Airtable, Microsoft 365.
Where AI helps a support team.
Maito handles the repetitive reading and writing around tickets. It drafts replies to tickets you've solved before from your help center, tags and routes incoming tickets, and summarizes a long ticket for handoff so the next agent doesn't start cold. It spots recurring issues early, reproduces a bug from a customer report, and writes a help article from a solved ticket.
Your agents still own the customer. An agent reviews and sends every drafted reply, and a support lead decides whether a spike is an incident and approves a help article before it is published. Hard questions in a shared customer channel go to a person. Maito does not send to customers without the approval you set, and it does not guess when your docs are silent.
Start with ticket summaries for handoff, since nothing leaves your team. Connect your support desk, then paste a ticket link into a thread with @Maito and ask for a summary. When that works, move to drafting replies from past tickets, and set up spotting recurring issues as a Loop that checks the desk every morning.
Questions.
No. It works next to Intercom, Pylon, Zoho Desk, Freshdesk and others. Your agents keep the queue and send the replies.
Yes, if you connect your repository. It answers how the product really works and can reproduce bugs.
Minutes for the workspace: create it, connect your AI provider and connect Slack. Each workflow then takes one request to your agent, plus signing in to any tool it needs.
No. You set up each workflow by asking your agent in plain words. A repository is only needed for coding work.
$149 per workspace per month, with unlimited people and $20 in cloud credits each month. Your AI provider bills its usage separately.