Answer "can we do this?" from approved guidance
Teams get legal answers from your approved policies, with a lawyer on hard ones.
Legal · When you ask · Updated
Works with
- Slack
SlackHow do you answer "can we do this?" from approved guidance?
To answer "can we do this?" from approved guidance, put your legal policies where Maito can learn them and let teams ask in Slack. Maito answers from what you approved, names the section it used, attaches a template when one applies, and sends anything unclear to a lawyer.
How it's done today
Legal answers the same questions repeatedly.
What Maito does
- Read the question
- Answer from approved policies
- Send new or risky questions to legal
Example
@Maito can we put the Globex and Initech logos on the new homepage?
Not yet. Per our approved legal guidance, a customer logo needs written permission, and our standard contract (section 11) doesn't grant it. • Permission has to come from someone who can sign for the customer. A marketing contact saying yes isn't enough. • Permission for a case study doesn't cover a logo wall. Ask for each use. • It lasts 12 months, then we ask again. Attached: logo-permission-request.docx, the template we use. Send it to each customer, then reply here with their answer.
@Maito what about quoting a Globex customer in a case study?
That isn't in our guidance, so I won't guess. I've sent your question to Claire with the context. She'll answer in this thread.
Priya (2:15 PM):
can we put the Globex and Initech logos on the new homepage?
Maito (2:16 PM):
Not yet. Per our approved legal guidance, a customer logo needs written permission, and our standard contract (section 11) doesn't grant it.
• Permission has to come from someone who can sign for the customer. A marketing contact saying yes isn't enough.
• Permission for a case study doesn't cover a logo wall. Ask for each use.
• It lasts 12 months, then we ask again.
Attached: logo-permission-request.docx, the template we use. Send it to each customer, then reply here with their answer.
Priya (2:20 PM):
what about quoting a Globex customer in a case study?
Maito (2:21 PM):
That isn't in our guidance, so I won't guess. I've sent your question to Claire with the context. She'll answer in this thread.
How to set it up
- Set up
Nothing to set up. Ask in Slack or by email whenever you need it.
What it won't do
It can only answer from guidance you have given it, and it won't treat a general answer as legal advice. Questions that guidance doesn't settle go to a lawyer.
Questions
From the guidance your team approved and shared with Maito, such as policies and standard contract terms. It doesn't make up rules, and it says when the guidance doesn't cover a question.
It says so and asks a lawyer, by Slack or email, then continues in the same thread once they reply. The asker isn't left with a guess.
No. It handles repeat questions that approved guidance already covers, so lawyers spend their time on the hard ones.
