Get customer approval for extra repair work
When the tech finds more work, the customer gets a clear priced message and their yes is saved with the job.
Customer support · Auto repair · When something happens · Updated
Works with
- Slack
- Box
- Dropbox
- Notion
- Microsoft 365
Slack
Box
Dropbox
Notion
Microsoft 365How do you get customer approval for extra repair work?
To get customer approval for extra repair work, run it when a technician adds a finding. Maito reads the repair order and photos, prices each item, checks shop history for conflicts, drafts a text that asks the customer to approve each item, sends it through Twilio after you approve, and saves the reply to the repair order.
How it's done today
The adviser phones the customer and types their consent into notes later.
What Maito does
- Pull the inspection findings and photos
- Draft a priced explanation
- Send once the adviser approves
- Save the customer's reply to the job
Example
Loop run: Technician finding added to RO 10442
Luis added findings to RO 10442, Ms. Patel's 2019 Corolla. • Rear pads at 2 mm: $186.40 • Rear rotors: $226.20 • Rear axle seal leaking: $289.00 Total with tax: $701.60. 3 photos attached. Catch: shop history shows rotors were replaced in March (RO 9764), 7 months ago. Either the finding is wrong or that job needs a look. Draft text to Ms. Patel is ready: it lists each item with its price and asks her to reply YES to the ones she approves. From the repair order and the photos.
@Maito Luis says the rotors are fine. Remove them and send.
Sent by text at 10:39: pads and seal, $475.40 total. No work starts until she replies, and I'll save her answer to RO 10442.
Maito (10:31 AM):
Luis added findings to RO 10442, Ms. Patel's 2019 Corolla.
• Rear pads at 2 mm: $186.40
• Rear rotors: $226.20
• Rear axle seal leaking: $289.00
Total with tax: $701.60. 3 photos attached.
Catch: shop history shows rotors were replaced in March (RO 9764), 7 months ago. Either the finding is wrong or that job needs a look.
Draft text to Ms. Patel is ready: it lists each item with its price and asks her to reply YES to the ones she approves. From the repair order and the photos.
Sam (10:38 AM):
Luis says the rotors are fine. Remove them and send.
Maito (10:39 AM):
Sent by text at 10:39: pads and seal, $475.40 total. No work starts until she replies, and I'll save her answer to RO 10442.
How to set it up
- Ask your agent
“When a technician adds a finding to a repair order, draft a priced text for the customer with the photos, show it to me in #service and send it only after I approve.”
- Connect SMS
- Twilio
- Connect files
- Google Drive
- Box
- Dropbox
- Notion
- Microsoft 365
- Use shop management software
- Tekmetric
- Shopmonkey
No MCP server needed. Ask your agent to save a skill with the steps, then add the login or API key in Settings → Vault.
Not connected yet? Your agent sends you a link to sign in.
What it won't do
It does not phone customers or diagnose the vehicle. No work starts until the customer replies, and prices come from the repair order.
Questions
Your shop management software, such as Tekmetric or Shopmonkey, through a skill, Twilio for texts, and photos from Google Drive, Box, Dropbox, Notion or Microsoft 365.
No. It shows you the draft in Slack and sends only after you approve.
It flags it, for example a part replaced recently, and you decide whether to remove it.
